| Job Location | Cairo - Egypt |
| Education | Any Graduation. |
| Salary | Not Mentioned |
| Industry | Telecom / ISP |
| Functional Area | Not Mentioned |
about the roleProvide level 3 support for Cisco voice/collaboration customers around the globeResolve complex customer issues in support to Level 2 entities; diagnose fault-related cases by effectively utilizing software/tools diagnostics and other network/product utility programs.Provide problem management activities periodically in shape of reports includes clear action to solve chronic faults/repeated incidentsAbility to work closely with engineers, Vendors and Service Providers to adequately test and resolve hardware/software issues.Provide constantly documented technical guidance, coaching and training with all expertise and solution center department.Involved in implementation/migration and design process when required.
Keyskills :
Cisco Voice/Collaboration Problem Management Expert
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