| Job Location | Cairo - Egypt |
| Education | Bachelor of Science, Bachelor of Business Administration(Management). |
| Salary | Not Mentioned |
| Industry | FMCG / Foods / Beverages |
| Functional Area | Not Mentioned |
Leading the smooth operation of providing our customers with the needed support through our call center? Leading the smooth operation of content moderation ensuring that the platform content is kept confidential.? Distribute the targets on the call center team members.? Analyze operational data to overlook trends as well as to take data driven decisions.? Recruit, mentor, coach and develop call center team members and nurture an environment where they can excel through encouragement and empowerment? Keep ahead of customer services industry developments and apply best practices to areas of improvement? Control resources and utilize assets to achieve qualitative and quantitative targets? Adhere to and manage the approved budget assigned to the CS.? Report and communicate with the different stakeholders? Collaborate and work with all the tool providers and communicate needs as well as enhancement opportunitiesjob requirements6 to 8 yearsNot Specified at leastFood Services/Restaurants/Catering Package/Freight Delivery
Keyskills :
Call Center Manager
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