| Job Location | Cairo - Egypt |
| Education | Diploma. |
| Salary | Not Mentioned |
| Industry | Call Center / BPO / KPO / Outsourcing |
| Functional Area | Not Mentioned |
One of our strategic clients is looking forward to hire a passionate and dedicated candidate capable of starting up a call center operations with very good knowledge of different technological solutions, workforce planning and service portfolios with the following criteria:? Previous knowledge with different call center voice and data platforms.? Vendor, E-Commerce and after sales service management experience.? Familiar with 24x7 operations.? Handling Inbound, outbound, online and offline operations.? Responsible for staffing, recruitment, hiring and training for call center team members.? Ensuring agents understand and comply by all call center objectives, performance standards, and policies.? Identifying operational issues and suggesting possible improvements.? Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.? Preparing reports and analyzing data to assist management as they determine call center goals.? Working with other departments and team members to influence the call center role, hence maximize customer satisfaction.job requirements6 to 8 yearsNot Specified at leastBusiness Services - Other Outsourcing/Offshoring
Keyskills :
Call Center Manager
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