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Call Center Agent (Multinational Bank)

0.00 to 1.00 Years   Cairo - Egypt   27 Sep, 2019
Job LocationCairo - Egypt
EducationAny Graduation.
SalaryNot Mentioned
IndustryBanking / Financial Services / Broking
Functional AreaNot Mentioned

Job Description

Main Job Duties:? Manage large amounts of inbound and outbound calls in a timely manner? Follow communication scripts when handling different topics? Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives? Seize opportunities to upsell products when they arise? Build sustainable relationships and engage customers by taking the extra mile? Keep records of all conversations in our call center database in a comprehensible way? Frequently attend educational seminars to improve knowledge and performance level? Meet personal/team qualitative and quantitative targets

Keyskills :
Call Center Agent

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