| Job Location | Cairo - Egypt |
| Education | Any Graduation. |
| Salary | Not Mentioned |
| Industry | Education / Training / Teaching / Academics |
| Functional Area | Not Mentioned |
Answering incoming calls.? Providing efficient service and act as the first point of contact for university telephone callers/inquiries.? Assisting callers by giving advice on different university issues & deal with queries - in coordination with different departments - in a responsive, sensitive and professional manner to ensure that best service is provided.? Taking actions when necessary & refer to superiors when an inquiry cannot be dealt with directly.? Contributing to the continuous improvement of the job by developing a customer service system, creating and updating telephone directories & databases.? Making outbound calls & undertake related clerical and administrative tasks, this may include data entry, filling forms, filing, making copies, handling mail, receiving and sending emails, faxing, posting and removing items on notice boards as requested & other miscellaneous tasks.? Fulfilling all duties as communicated by the call center supervisor.? Undertaking any other responsibilities as may be reasonably requested by senior staff to achieve the customer service goals of the GUC.job requirements0 to 1 years
Keyskills :
Call Center Agent
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