| Job Location | Cairo - Egypt |
| Education | Bachelor of Technology/Engineering(Computers). |
| Salary | Not Mentioned |
| Industry | IT - Software Services |
| Functional Area | Not Mentioned |
Provide first line of support to the customer.? Answers customer queries raised regarding the product.? Troubleshoot customer application software issues and follow ups till completion.? Understand the issue reported by the customer, analyse and report it in the reporting system.? Resolve support issues with a focus on root cause analysis to reduce recurring issues.? Work closely with the rest of the support team members to resolve issues quickly and efficiently.? Foresight to anticipate and address potential issues before they become issues.? Keep technical skills and product knowledge up to date through self-efforts and internal training.? Maintain high level of customer satisfaction and product quality and ensuring new users of an application have a smooth on boarding process.job requirements1 to 2 yearsBachelor's Degree at leastComputer Software Healthcare and Medical Services
Keyskills :
Application Support Engineer
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