Waiter / Waitress

Job Description

About usAre you ready to be a Waiter/ Waitress at InterContinental Regency Bahrain?What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.JOB LOCATION:Located in the business and leisure hub of the city, InterContinental Regency Bahrain offers its guests the perfect location from where to explore the exciting face of Manama.The hotel offers 321 spacious rooms including 3 Club floors and 31 luxurious suites. Each room is designed to meet the needs and the expectations of the modern traveler.From sophisticated dining experiences to a taste of traditional romance, InterContinental Regency Bahrain offers its guest new tastes and unique gourmet treats. With a wide selection of dining options ranging from international, Italian, steakhouse and lounges, InterContinental Regency Bahrain promises to delight your palate.Your day to dayDuties and responsibilitiesIs able to do cashiering using microsIs able to up sell the products and drives for results on a daily basisReports complaints and comments to the Supervisor / Manager.Communicate effectively with peers and customers.Participates in training sessions and meetings when required.Promote teamwork and quality serviceMaintain a comprehensive, current and guest focused set of departmental standards and procedures and oversee their implementationMakes pre-service preparations and gets ready for service.Sets up table accordingly to order.Fetches serves food and drinks.Serves food as per order.Is always punctual, smart and well groomed.Reports to Captain positive and negative guest comments.Reports health and safety hazards to Captain.Performs related duties and others as maybe assigned by CaptainPromotes and maintains good public relations with customers patronizing the Bar.Observes customers to fulfil additional requests and regulate extra revenue.Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standardsMaintaining impeccable uniform and personal presentation standards in accordance with hotel policyBeing attentive to guest requestsBe attentive to guests and resolve their complaints where possible, reporting all incidents to your SupervisorEstablish and achieve quality and guest satisfaction goals. Respond in a courteous and prompt manner to all guests' questions, complaints and/or requests to ensure a high level of guest satisfaction.Interact with guests to ensure expectations are being met.Demonstrate service attributes in accordance with industry expectations and company standards including:Being attentive to GuestsAccurately and promptly fulfilling Guests requestsAnticipate Guests needsMaintain a high level of knowledge which affects the Guest experienceAppreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customersTidies up tables and stations before, during and after service.Reports health and safety hazards to Captain.Participates in training sessions and meetings when required.Is familiar with hotel fire and emergency procedures.Keeps all equipment's, set-ups and displays clean and tidy.Make sure glasses are washed, dry and that their replenishment are in accordance with flow of business.Reports defective equipment, and health and safety hazards to Head Bartender or Assistant Bars Manager.Should be familiar with hotel fire and emergency procedures.Ensure restaurant operating equipment is clean and in working orderMaintain responsibility of cleanliness of all menus and drink menuCarry food and beverage trays in a safe manner to minimize breakagesPerform other duties as assigned.Ensure that all the policies of the F&B management are followed in the operationWhat we need from youHe/She is co responsible for maximizing effective teamwork and development, serving all food and beverage as required by hotel brand standards and maintaining overall levels of courtesy, service and cleanliness in the restaurant area.Requirements include acceptable experience in the five stars hotel Restaurant's operation in a high level hotels operations role and good communication skillsThis job requires ability to perform the following:Moving about the facilitiesCarrying or lifting items weighing up to 50 poundsHandling food, objects, products and utensilsBending, stooping, kneeling Other:Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.Reading and writing abilities are utilized often when interpreting results, giving and receiving instructions, and giving trainingProblem-solving, reasoning, motivating, organizational and training abilities are used often.Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.May be required to work nights, weekends, and/or holidays.

Keyskills :
Waiter