TTS Client Operations Supervisor

Job Description

The Cash & Trade Proc Supv is an intermediate level role responsible for ensuring transactions are processed accurately and on time in coordination with the Transaction Services team. The overall objective is to apply working knowledge of technical concept to recommend process improvements, manage personnel and complete team deliverables efficiently.Responsibilities:

• Allocate work and supervise daily work flow and coordination for Cash & Trade Operations team engaged in performing routine clerical or processing tasks
• Ensure all systemic checker functions with regards to checks clearing, cash and trade operations is performed on time.
• Ensure all input by the makers are accurate prior to authorization.
• Provide input related to transactions and flows from internal and external clients and vendors
• Contribute to the development of improved processes within Trade and Cash Operations.
• Contribute to projects in terms of attending calls, preparing requirement documents, participating in User Acceptance Testing and other associated activities.
• Anticipate and respond to requests related to transactions from internal and external clients and vendors
• Resolve processing related issues and use technical expertise/ judgment to conduct analysis
• Monitor and research errors to ensure adherence to audit and control policies
• Coordinate with Ops control for all sort of reviews associated with the Cash & Trade Operations
• Ensure yearly process note?s are revised or amended when required.
• Provide recommendations to increase the efficiency of the daily work of the transaction processing team
• Influence decisions through advice, counsel and/or facilitating others in area
• Evaluate moderately complex issues with substantial potential impact
• Prepare monthly proofs
• Review and process invoices timely.
• Ensuring tight control over Nostro open items
• Perform reconciliations and investigations of nostro cash breaks and internal suspense and deferred accounts breaks. Published open items report timely to the unit head.
• Perform Managers Control Assessment testing for the department and enter test results on the relevant systems.
• Ensure accuracy of processing with no operational losses and with zero defect
• Ensuring timely submission of regulatory reporting?s on a periodic basis
• Ensure clean desk policy is adhered to and all documents/records/files are kept under locked cabinet overnight
• Respond to all queries in a prompt and courteous manner and keep a record of all queries
• Escalate issues and potential risks promptly to the Unit Head / Deputy.
• Review reports of service quality, production systems, and client within cash and trade operations
• Analyze complex and variable issues to resolve issues and ensure team deliverables meet performance and quality expectations
• Recommend quality reviews of cash management services, production systems, and client reporting
• Recommend new work procedures using technical knowledge of strategic concepts
• Handle all VAT & balance sheet related enquiries from finance.
• Attend governance and service calls with internal and external stakeholders which includes internal committees, service providers and clients.
• Handling all month-end & month-beginning activities and ensure MIS/reports are published and sent in a timely fashion
• Serve as backup to the Cash and Trade Operations Senior Manager
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firms reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years of experience in a related role and must have in depth knowledge of banking operations processes.
• Must have exception handling capabilities and ability to multi-task
• Cash & Trade processing systems knowledge.
• Effective verbal, written, communication and analytical skills
• Effective management, interpersonal, influencing, problem solving and relationship skills

Education:

• Bachelor?s Degree at minimum
• MBA, Chartered accountant (CA/ CFA) would be an added advantage

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.-------------------------------------------------Job Family Group: Operations - Transaction Services-------------------------------------------------Job Family:Cash Management------------------------------------------------------Time Type:Full time------------------------------------------------------Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ( Citi?) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.View the EEO is the Law poster. View the EEO is the Law Supplement.View the EEO Policy Statement.View the Pay Transparency Posting

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