Spa Therapist

Job Description

SPA TherapistYou are at the heart of the hotel! As a Spa Therapist, your primary responsibility is to deliver excellence in quality Thalassa Sea and Spa services and treaments to give guests/visitors/members in a timely, couteous and efficient manner.What?s in it for you:

• Zallaq House Accommodation located
• Competitive extended benefits package including medical.
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21What you will be doing:
• Safety and Security
• Maintain awareness of undesirable persons on property premises
• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Handling guest and employee inquiries in a courteous and efficient manner and report guest complaints and problems to Thalassa Sea and Spa Supervisor/ Manager if no immediate solution can be found. Follow up with guests
• Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
• Complete appropriate safety training and certifications to perform work tasks.
• Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
• Quality Assurance/Quality Improvement
  • Secondary Functions:
  • Assist in La Plage Beach Club/ Kids Club and Thalassa Sea and Spa Reception when needed.
  • Maintain cleanliness of Thalassa Sea & Spa /Locker rooms as needed.
  • Adhere to Hotel standards of grooming and performance.
  • Maintain courteous relations with guests and associates.
  • Assist guests with retail product selection and home care advice.
  • Always allow sufficient advance notice (6 hours or more) prior to change requests for scheduled working shifts.
  • Team and department mandatory meetings must be recognized.
  • Hourly clock in/out procedures must be practiced and adhere to strict overtime policy presented by the Director of Thalassa Sea and Spa.
  • Assist in inventory control.
  • Recognize and adhere to ?side work? policy and duties.
  • Perform any other duties deemed necessary by Director Thalassa Sea &Spa / Supervisor. Never be without something to do!!
  • Help us achieve departmental goals through your professional, courteous and respectful manner to all guest and associates alike
  • To be familiar with the hotel?s alarm system, emergency plans and procedures for lost and found items.
  • To comply with safety regulations and procedures, and ensure that all team guests of the hotel observe safety precautions and use safety equipment.
  • To ensure that the Departments operational budget is strictly adhered to and that all costs are controlled and expenditures approved.
  • To comply with local legislation and be conversant and act in accordance with any such matters relating to your department.
  • To be flexible and to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
  • To be available in front of the guests and associates
  • To maintain complete knowledge and comply with the hotel and departmental policies and procedures
  • Providing quality Thalassa Sea and Spa treatments to the scheduled requirement of the Thalassa Sea and Spa
  • Set up workstation with necessary supplies. Maintain cleanliness throughout shift.
  • Productivity and revenue awareness. Focused dedicated attitude towards achieving overall Thalassa Sea and Spa revenue target.
  • Meet with Thalassa Sea and Spa Manager/Supervisor prior to commencing each shift to review business status, daily target - PPPD. (Per person per day)
  • Strive to achieve daily target through Thalassa Sea and Spa services and retail sales.
  • Demonstrate full knowledge of all professional and retail product lines.
  • Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request.
  • Handle guest complaints by following the instant guest pacification procedures and insuring guest satisfaction.
  • Escort guests to and from treatments.
  • Other Duties:Primary Functions
  • To be flexible with work hours.
  • To be fully conversant with first aid.

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