Spa Receptionist

Job Description

SPA ReceptionistYou are at the heart of the hotel! As a Spa Receptionist, you will take ownership of scheduling services for individuals and large groups using spa / salon reservation software system and be a part of creating a memorable experience for them.What?s in it for you:

• Zallaq House Accommodation located
• Competitive extended benefits package including medical.
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21What you will be doing:
• Safety and Security
  • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
  • Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
  Policies and Procedures
  • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
  • Follow company and department policies and procedures.
  • Protect the privacy and security of guests and coworkers.
  • Maintain confidentiality of proprietary materials and information.
  • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
  • Perform other reasonable job duties as requested by Thalassa Sea and Spa Supervisor/manager
  Guest Relations
  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guests name when possible.
  • Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, ) to resolve issues, delight, and build trust.
  • Anticipate guests service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
  • Address guests service needs in a professional, positive, and timely manner.
  • Thank guests with genuine appreciation and provide a fond farewell.
  • Assist other associates to ensure proper coverage and prompt guest service.
  • Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to phones )
  Communication
  • Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in ones voice, using the callers name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
  • Speak to guests and associates using clear, appropriate and professional language.
  • Discuss work topics, activities, or problems with associates, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
  • Provide assistance to associates, ensuring they understand their tasks.
  • Talk with and listen to other employees to effectively exchange information
  Working with Others
  • Develop and maintain positive and productive working relationships with other associates and departments.
  • Partner with and assist others to promote an environment of teamwork and achieve common goals.
  • Support all associates and treat them with dignity and respect
  • Handle sensitive issues with associates and/or guests with tact, respect, diplomacy, and confidentiality.
  Quality Assurance/Quality Improvement
  • Comply with quality assurance expectations and standards.
  Physical Tasks
  • Stand, sit, or walk for an extended period of time or for an entire work shift.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
  Quality Assurance/Quality Improvement
  • Comply with quality assurance expectations and standards.
  • Develop and implement quality improvement or corrective action plans.
  • Identify and recommend new ideas, technologies, or processes to increase revenue
  • Organizational efficiency, productivity, quality, safety, and/or cost-savings.
  • Carries out booking in compliance with standards and protocols, respecting appointment times and standard treatment durations set by Thalassa Sea and Spa management.
  • Is responsible for organizing the reception area, equipment and products.
  • Making booking and conformation of Thalassa Sea and Spa treatments and cervices, adapting in line with customers expectations.
  • Keeps informed about latest developments and innovations in the field of Thalassa Sea and Spa, Monthly specials and promotions.

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