| Job Location | Bahrain |
| Education | Graduate;PostGraduate;EngineeringGraduates/PG |
| Salary | Not Mentioned |
| Industry | IT-Hardware |
| Functional Area | Not Mentioned |
Service Desk AnalystJob Location : BahrainRequirements:?University degree in the field of Computer Science or Engineering.?CCNA (Recommended).?ITIL Foundation (Recommended).?Has 2 ? 3 years of relevant experience.?Must have valid Bahrain driving license.About the role:The role will be responsible for all business incidents and requests related to IT equipment maintenance and implementation.Your Responsibilities:?Handles front-line communication with business users with regards to incident and service request management.?Assigns and re-assigns incidents and service requests to Service Desk Analysts, Administrators and Infrastructure Specialists.?Daily support and troubleshooting of Head Office and branches problems.?Installation, configuration and troubleshooting of BFC staff workstations.?Install and configure new and existing computer hardware and software system components.?Maintain and troubleshoot desktop applications and peripherals.?Investigate hardware problems and performs system hardware and communication connection repairs.?Management of computer hardware and software assets and inventory.?Participate in in-house application testing and troubleshooting.?Document procedures and user manuals.?Handles the support of technical requirements around payment files and systems as a 2nd line support contact.?Participate in the administration of core business applications as a 2nd line support contact.?Provides 2nd line support to the systems running EOD/BOD procedures.Salary: BHD 500.000
Keyskills :
Bahraindrivinglicense
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