Senior Sales Executive - B2B Sales (Based in Bahrain)

Job Description

Job PurposeEfficiently plan, manage, organise and monitor sales targets to ensure the achievement of sales objectives, directives of the department and ensure maximum market exposure and revenue for dnata Travel.Constantly keep in touch with the Principals/ Travel Agents to ensure that the standards of service agreed are maintained and delivered to their satisfaction- Responsible for the achievement of the overall sales targets by sourcing and prospecting for new business using Gold Medal system- Give direction to Customer Relationship Executive to manage and develop existing Gold Medal business and to increase revenue.- Focus on client relationship management and the effective use of the systems to ensure the strict implementation of procedures and the policies of the trade, maintain and improve service standards.- Monitor revenue, yield and staff productivity, in order to recommend changes to achieve client Satisfaction, revenue targets and profitability.- Liaise with agents to improve quality levels and propose operational changes where necessary to optimise agents satisfaction.- Regularly communicate the product portfolio to agents using all means available to maximise sales and revenue. Ensure that policy decisions are promptly communicated to our front line staff, agents and continuously update the database.- Actively investigate lost sales opportunities to learn and avoid such reoccurrences. Continuously build prospective lists to take appropriate action and improve gold medal customer base- Identify and propose airline deals and negotiate with the Gold medal customers- Review/analyse airline incentive targets on a monthly basis and take initiative steps to achieve these targets- Actively participate in budget preparation and give inputs on other key reports to management- Initiate and plan all promotions and events organised by dnata Travel Services to ensure sales targets and organisational goals are met.- Managing Salesforce and pipeline- Analyse service levels to make sure we achieve agreed SLAs and budgeted revenueQualifications & ExperienceQualifications:- A University Degree or Honours (12+3 or equivalent)Skills:- Sales and/or account management experience, preferably within the travel industry- Experience in conducting sales presentations and B2B system demo- People management experience in a multinational environment is desirable- Experience in attending service level reviews with clients and implementing agreed standards- Demonstrable negotiation skills at a mid-senior level- Ability to complete statistical reviews and analyse results- The jobholder should have a pleasant/outgoing personality and be a patient/sympathetic listener.- Outstanding service and customer oriented behavior- Ability to work independently under pressure and as a part of a team- Should have excellent command over written and oral English with a friendly demeanour, good inter-personal skills as well as effective writing ability. Arabic or any other foreign language would be an advantage- The jobholder should be able to adopt a calm and collected approach under pressurised circumstances and project a favourable and caring image of the company.- Computer Skills and Proficient in MS office applications such as MS Word, Excel, MS Mail and Power Point.- Must be prepared to work after hours and weekends when needed- Driving licence is essentialExperience / knowledge :- Experience in Commercial/Sales 6+ Years- Experience in Airline or Tourism Industry would be an advantageSalary & BenefitsDefault text to be provided

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About Company

the Emirates Group employs over 103,363 staff from more than 160 nationalities. The Emirates Group’s extensive and diverse international portfolio includes the world’s largest international airline, Emirates, and one of the largest combined air services provider in the world, dnata. For the year financial year ending 2017-18, the Emirates Group posted a profit of AED 4.1 billion (US$ 1.1 billion).