Revenue Manager

Job Description

Revenue Manager Do you have a heart to serve and love being part of our team? As a Revenue Manager your responsibilities include overseeing the occupancy and average rate through control and analysis of room inventory. Work closely with the Director of Sales & Marketing to maximize all available sales opportunities.What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Career development opportunities with national and international promotion opportunities.

What you will be doing:Responsibilities and essential job functions include but are not limited to the following:

• To maximize rooms revenue and profit through pro-active selling techniques and provide the highest standards of service levels
• To provide a point of contact for all inquiries and associated processes within unit from key sales, marketing and PR channels.
• To develop and foster business through pro-active direct sales, marketing, telemarketing, direct mail, appointment calls and tours of the hotel.
• Working closely with the General Manager and the Sales and Marketing Team
• Dealing with Tour Operators, Local DMCs, Corporate Companies, PR channels
• Analyze current and potential market/trends, coordinates all activities to maintain and increase revenue through added business volume and increase rate
• Procure new and repeat business for the resort by monitoring contact with travel agencies, tour operators, airlines, commercial houses and professional associations with local and international markets.
• Attain contracting with key travel partners, wholesalers, planners, corporate accounts, incentive buyers through personal sales calls, telephone contacts and written communications
• Manages key accounts
• Provide direction on the conducts market research
• Monitors competitive activities
• Ensures the resort is represented as an active member of the local community through association membership
• To plan and attend trade and road shows in key market areas
• Establish and continuous update database and mailing list
• Conduct weekly reviews of sales activity to ensure targets and sales objectives are being met
• Forecast room occupancy on a daily, weekly and monthly basis.
• Maintain a calendar of local special events and in conjunction with the Director of Sales and Marketing recommend appropriate packages.
• Attend weekly yield management meetings and prepare appropriate reports for discussion.
• Monitoring the competitors? rate structure on a regular basis
• Collect most update information on the competitors? set as well as the market situation in terms of special offers, occupancy and rates
• Monitor all booking channels as to maximize the yield and revenue for the resort on a constant basis
• Familiar with the ongoing rates, packages and promotions as to maximize the business for the resort
• Handle guests? inquiries as well as complaints if necessary.
• Follow up with all the cut off dates with room allotments from our various business partners.
• Update all the rates, promotions and packages within the internal booking channels as well as the externally business partners.
• Work closely with the Front Office Manager to ensure high guest satisfaction pre and post stay at the resort.
• Able to handle shop calls as the enhancement for the reservation?s procedures.
• Conduct hotel inspection or entertainment with S&M team as request.
• Recruit and train Reservations employees in accordance with hotel guidelines.
• Monitor performance of Reservations employees on a regular basis and in accordance with hotel guidelines.
• Ensure all Reservations employees are fully trained on the reservation systems available and are fully conversant with the rates, packages and any special offers available.
• Ensure guest history is updated on a daily basis and special needs/information of incoming guests is communicated to the appropriate departments.
• In addition, other duties as may be required as directed by your Manager.

Your experience and skills include:

• Previous experience in a similar function from a luxury hotel or resort.
• Good leadership with experience in managing a team.
• Knowledgeable in applicable labor law and legislation
• Hands on person
• Fluent in English, local language is a plus
• Excellent interpersonal skill

Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor?s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor, visitDo what you love, care for the world, dare to challenge the status quo!#BELIMITLESS

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