| Job Location | Bahrain |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Telecommunications |
| Functional Area | Not Mentioned |
Job Purpose:As a NOC engineer for Kalaam Group, the one-stop digital solutions provider, you will be reasonable toprovide first level support on all products and services. We are looking for someone that is excited andmotivated towards their responsibility of ensures maximum service availability to external and internalcustomers, managing content delivery networks and configures monitors.Duties and responsibilities:? Working on a 24x7 shift pattern, within the Network Operations Centre.? Continuous Monitoring Voice Communication Network (SS7, SIP, H323) Data Network (TCPIP,DNS)? The Shift Engineer will ensure that all Faults, Activation requests are carried out to comply withService Level Agreements, and that all processes and procedures are being correctly followed.? Liaise and task Field Engineers to manage and clear both network and customer faults.? Monitors network traffic (IP Path), Latency to identify problems and make capacity planningrecommendations with the help of NMS and monitoring tools.? Fault trouble shooting of Bit stream (ADSL), DIA, Leased line and MPLS, GMPLS and VAS (SMPP &Web tool) customers? Communicate with other Network Operation Centers and escalate where necessary bothinternally and externally.? Handle escalations and be a focal point to all Voice service-related queries.? Maintain proper documentation, Case history with the help of Trouble ticket system.? Handle daily monitoring report on Voice utilizationConfiguration management, network performance management, monitor network traffic toidentify problems? Maintains and updates the network and security infrastructure, tests, and implements vendorsecurity patches, workarounds for unmatched security vulnerabilities? Performs other duties of a similar nature or level.? Need Inclusion of Data knowledge
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