Night Manager

Job Description

Night ManagerAs our Night Manager you will oversee the night operations of the hotel and be responsible for creating a warm and personalised welcome experience for our guests overnight. In the absence of management, you will also ensure that the general safety and security of guests, staff and the property is maintained at all times.What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21What you will be doing:
• Welcoming our late arrival guests and farewelling our early departures
• Attendingto guests requests efficiently and effectively in order to ensure total customer satisfaction
• Taking initiative to ensure that interactions with our customers are positive and productive.
• Actively resolving complaints and challenges presented by customers.
• Managing daily reconciliation of hotel outlets and completing daily revenue postings
• Preparing and distributing relevant reports to relevant departments
• Managing and confirming reservation details and accounts for in-house guests details ensuring all details are recorded accurately
• Providing supervision and support to the Front Office team and other departments when required
• Ensuring an effective handover of issues is conveyed at the start and end of each shift between Night Audit, Concierge and Front Office
• Maximising guest satisfaction as well as the safety and security of the property
• Your experience and skills include:
• Previous Overnight Management experience in a similar role in a luxury hospitality environment
• Strong interpersonal and problem-solving abilities
• Excellent Microsoft Window application and Operaexperience is required
• Highly organized, ability to be flexible and proven skills working in an environment with constant standing and walking throughout the shift
• Must be anArabic Speaker along with fluency in English
• Sofitel Bahrain Zallaq Thalassa Sea & Spa is 5 star Luxury Hotel with 262 Luxury Rooms & Suites Including 1 Royal Suite, 6 Opera Suites, 21 Prestige Suites, 32 Club Millesime Rooms, 202 Luxury Rooms, 5 Restaurant & 4 Bars, 1 Grand Ballroom, 2 Meeting Rooms, Beach Club, Kids Club and the first Thalassa Spa in the Gulf Cooperation Council Countries (GCC)Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor?s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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