Manager Network Operations Control, Aviation MEA

Job Description

Would you like to become part of the worlds most international company in the world?A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.Do you want to make a difference? Then come to our Insanely Customer Centric Team and become a Certified International Specialist!Job OverviewDay to day management of the DHL Aviation MEA network. Protect the integrity of the network ? maximize on-time performance and optimize capacity.Main ResponsibilitiesCustomer ? Internal

• NOC is the first point of contact for all questions relating to the air network operations in routine mode and as well as in case of changes/failures in the air network / systems and to draw-up ad-hoc contingency solutions.
• Country Ops Managers, Gateway Managers, DHL Aviation General Managers, Hub Managers and NCG Managers about the network and airline daily status.
• Clear and concise communications to Network staff for alterations in pre-planned operation.
• Integrity of the air network schedules by ensuring all published data (block times, line haul timings, capacity assigned) is adhered to.
• Manage MEA Heavyweight requests for review and approval on Network Routings
• 100% Network connectivity
• Maintain Customer interface with Sales, GNM, CS, Hubs and other related DHL entities
• Communicate Service updates and issues where service cannot be met on the day.
• Day to day management of air partner, truck and CAL modes of transport.
• Close working relationship with INCC, Flight Dispatch and owned Air operations & WL Operators
• Support ACS Charter and network requests.
• Tactical balancing of ULDs on day to day basis, aligned with instructions from GULD and regional ULD teams.

Stakeholder ? Internal

• Customer Interface(Sales,GMM, CS, Ground, GTW)
• Collaborate, interpret and analyse information for escalation of issues with the goal of improvement.
• Prepare and distribute ?reports as per agreed procedures and formats Report? to Senior Operations Management.
• Manage under GSOP rules
• Ensure ACS teams are informed of changes affecting their customers
• Balance CAL schedules against network schedules, seeking to find savings or opportunities to fold material within DHL owned network

Stakeholder ? External

• Manage and validate new route schedule plans with the air carrier, crewing, third party ground handling and a/c maintenance through their ops control / dispatch departments.
• Advise and validate any deviation from seasonal base schedule with airline(s) and other related parties.

Process

• Coordinate Network Control Group activities (NCG, load control, dispatch, flight watch), ensuring communication and appropriate actions are taken to deliver the best possible service to the DHL network.
• Monitor the air network and maintain focus on on-time departures.
• Ensure payloads are optimized as per communicated route instructions. Alert to recurring under load issues.
• Review all Network Air schedules ensuring all available transport resources are used efficiently and adapt as required.
• Ensure adequate ULD stock levels are available for the current operation and initiate corrective actions in case insufficient stock is available. Alert on imbalances.
• Anticipate & identify issues and adapt accordingly the operations program to limit any potential service degradation.
• Consult impacted Hubs & Gateways to recommend solutions providing realistic and workable contingency alternatives.
• Appraise contingency decision from a calculated cost/service perspective.
• Analyse uplift requirements during operations and change allocation of a/c?s versus CAL according to need.
• Report and arbitrate the various air network outbound delays causes.
• Assume role in emergency procedures as indicated in the Emergency Response Manual.
• Promote and monitor adherence to all safety rules for regular and contingency operations.
• Evaluate and coordinate information on aircraft logistics re exceptionally large/heavy shipments and/or spare capacity (day-time).
• Authorize extra positioning (even empty) or in air diversion when required.
• Provide Network Control Group with continuous feedback and suggestions to improve service by changing routings, splits or line haul on a LT basis.
• Provide real-time functional supervision for all people on shift, particularly outside daytime office hours.
• On Network Planning Group input, analyse transport and resources available to prepare Base Schedule, taking into account air traffic rules and regulations and performance as well as cost optimization targets.
• Review overall network schedule, analyse feasibility of alternatives and propose changes based on performance and cost-analysis

System

• React to all potential service incidents and update the relevant systems
• Monitor that Hubs and Gateways in MEA are activating the best contingency for the business to maintain and reduce service impact.
• Co-ordinate regional contingencies

Operations Performance Analysis

• Ensure daily Demand / Supply capacity adjustments of the Intercontinental, SSA and MENA core networks are implemented within the framework provided as by the Global Optimization team and planned by and agreed with ( long and mid-term) the MEA Network Optimization Manager.
• Input towards and execution of Annual & monthly cancellation plans (holidays, seasonal) finalized by the Global Network Optimization Team.
• Assist in forecasting seasonal increases / decreases
• Daily allocation adjustment with the MEA Optimization team.
• Take-over or assist with the daily T&C planning where required
• Monitoring Uplift and network connections
• Monthly reconciliation issues
• Provide network updates and reports
• Publish and execution of agreed daily Schedule. Ensure performance and productivity measurements are made and that operational KPI?s are met or exceeded.
• Use network & global tools to identify issues, problems and opportunities for improvement.
• Monitor of daily actions with follow up.
• Produce network reports according to DHL specifications and distributed according to the agreed timetable.
• Ensure operational data are entered completely, correctly, timely and accurately in order to ensure the business has high confidence data.

Crisis Management

• Identify crisis situation and communicate potential incident to manager by assessment
• Contribute to the recovery plan and the buy in of the parties involved.
• Document Communicate and Coordinate the agreed plan and it?s implementation
• Keep all stakeholders appraised of situational developments and performance against plan.

People Management

• Incumbent has no direct reports and authority over country line and functional personnel. Nevertheless he/she must be ab

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