Lead Qualifier

Job Description

Would you like to become part of the worlds most international company?A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.Do you want to make a difference? Then come join our Insanely Customer Centric Team and become a Certified International Specialist!JOB OVERVIEWThe job holder will be responsible for pro-active sourcing of suspects and qualification of all suspects (Sales Leads) from all Channels (Sales Channels, Lead Programmes and other relevant sources), allocation of leads to appropriate Sales Channel and subsequent administration, monitoring and reporting.MAIN RESPONSIBILITIES

• Follow up on all customer enquiries and direct customer to the correct DHL department where further information is required
• Qualification of all prospects provided from different sources i.e. Sales Leads, Customer Service enquiries, Counter customers, inbound bookings
• Pro-actively follow up with recipient Account Manager in relevant Business Channel status of prospects and monitor success of conversion into trading business
• Identify potential customers through planned pro-active lead sourcing and market intelligence and research activities i.e. Newspapers, Internet, databases, telephone cold-calling
• Utilize relevant system/s for logging and monitoring required data and input relevant data into COMET for Pipeline visibility
• Utilizing correct GSP guidelines and agreed revenue criteria allocate prospects to correct Sales Channel (Direct, Relationship or Strategic Customer Channel)
• Where requested or appropriate send out literature and/or appropriate supplies to prospects (Note: ensuring that Account Manager who receives prospect is made aware of details provided)
• Appropriate level of involvement in the management and administration of the Country Sales Lead Incentive Program i.e. logging of leads, pro-active updating of status of leads back to originators
• Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner
• Ensure that a high level of professional rapport is developed and maintained with all customers
• Follow all Global DHL Sales Process requirements.
• Probe, question and understand completely the customers needs and requirements to understand where DHLs service offering can add value to the customers business.
• Identify potential and negotiate and persuade accordingly existing customers to maximize their use of DHLs services to generate additional sales revenue from existing customers.
• Source and action new business leads and persuade potential customers to utilize the DHL services to generate additional sales revenue from new customers.
• Update and maintain call details on COMET, ensure appropriate IBS forms are updated so that all information is accessible for future reference and monitoring.
• Take care of any administrative duties as well as support any of the other members of the team as and when requested.

• Excellent verbal communication skills and interpersonal style
• Minimumk of a Bachelors or Associate Diploma
• Excellent personal presentation, grooming and hygiene
• Excellent organizational skills, including ability to priorities workload
• Ability to effectively contribute as a team member as part of a busy team
• Proven ability to work under pressure in a fast paced, time sensitive environment
• Demonstrated ability to use initiative/judgement to solve job related issues
• Good understanding of DHL Network
• Strong problem solving capability
• Desire to get the job done
• Passion to provide excellent Customer Service
• Right first time philosophy
• 1 year DHL experience in a customer facing role
• Sound educational background
• Fluency in English and/or Arabic (dependent on departmental requirement)
• Excellent knowledge of both Microsoft Word and in particular Excel and Access
• Good telephone manner
• Passion for Customer Service
• Communication Skills
• Negotiation
• Teamwork
• Adaptability & Change
• Information Seeking

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