| Job Location | Bahrain |
| Education | Graduate |
| Salary | Not Mentioned |
| Industry | IT - Hardware |
| Functional Area | Not Mentioned |
Key ResponsibilitiesThe primary duties of an IT Technician can be grouped into the following categories:1. Technical Support & TroubleshootingDiagnose and Resolve Issues: Act as the first point of contact (Tier 1 or Tier 2 support) for technical issues, diagnosing and resolving hardware, software, network, and operating system problems reported by end-users.User Assistance: Provide technical assistance and guidance to staff either in-person, over the phone, or via remote access for issues like password resets, printing problems, email difficulties, and application errors.Documentation: Maintain detailed records and logs of support requests, incident resolutions, system configurations, and maintenance schedules using a ticketing system.2. System and Hardware ManagementInstallation and Configuration: Install, configure, and upgrade computer hardware (e.g., desktops, laptops, peripherals, routers, switches) and software applications according to specifications.Maintenance: Perform routine and preventive maintenance on computer systems to ensure optimal performance, which may include installing updates, patches, and security fixes.Inventory Management: Manage and maintain an accurate inventory of IT equipment and software licenses.Security: Implement and enforce basic security measures, such as installing and managing antivirus software, managing user accounts, and monitoring for security breaches.3. Network and InfrastructureNetwork Support: Provide basic support for network connectivity, including troubleshooting LAN/WAN issues and ensuring peripheral devices (like printers and scanners) are working correctly.User Account Management: Set up and manage user accounts, permissions, and email accounts.
Keyskills :
Technical Skills Soft Skills
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