IT Support Associate

Job Description

In a business where support in the IT field is crucial to ensure daily operations are not interrupted and professionalism is demonstrated to the highest standard. As the OSS Technology Specialist, you will provide technical support, guidance and consultation associated with products supported and services provided by OSS/IT ServicesThe opportunityYou will provide meaningful contributions to team efforts to enhance departmental effectiveness; acts creatively to prioritize tasks; interprets information; and applies technical knowledge to satisfy end user and firm objectives. You will also anticipate technology support issues, and create solutions with appropriate consultation.Your key responsibilitiesAssisting with the deployment of hardware and software to end users (including the installation, configuration and testing of more complex firm hardware)Assisting with or coordinating the repair of end user hardware and the reinstallation of software as necessary to resolve incidentsResolving complex incidents associated with firm standard end user software and hardware, including mobile/hand-held technologies Identify sources and trends of technical incidents to prevent future occurrences.You will act as a lead to less experienced specialistsProvide after-hours service for escalated issues from the Service Desk or supervisorPerform asset management activities (procurement, receipt, inventory, tracking, distribution, etc) in accordance with firm policy and IT Service processOperate as remote hands for other IT functions, such as Telecommunications and HostingAnticipate technology support issues, and acts creatively to prioritize tasks, interpret information, and apply technical knowledge to facilitate the development and implementation of technical and business solutions to complex end user technology needs and issuesYou will work independently on small projects.Assess the special needs of local area offices and engagements, and respond appropriatelyDocument and track the status of inquiries, coordinate appropriate responses, and follow up to ensure end user satisfactionMaintain a thorough understanding of IT Services organization and service offerings in order to identify how best to address end user technology needs and incidentsUnderstand the Firms business and organization sufficiently to anticipate and resolve end user technology issues that affect productivity of Firm personnelPerform technical induction for new joiners and Trainings for business and internal teamSkills and attributes for successThe ability to be able to identify, assess and advise on technical issuesNetworking with team members and other support teams to achieve the best resultsBeing responsive and accountable for all things REQUIREMENTS: To qualify you must haveBachelors degree (Technical) Computer Engineering or Computer Science0 2 Years ExperienceThe ability to work on multiple projects simultaneously in a fast-paced, high-energy environmentExceptional interpersonal, communication, organizational, and project management skillsExcellent customer service attitudeStrong analytical skills are required to address end-user incidents escalated from the service desk or offered by end user on walk-up issuesUnder supervision addresses issues affecting users within the supported geography.Ideally, you will also haveExperience working in an end user environment for a professional organizationWhat we look forWe are looking for people who can combine, great listening skills, collaboration, influencing and commercial acumen. Being able thrive in an ever changing, diverse, multi-cultural environment where we expect exceptional quality and show passion for your work will set you up for success.What working for EY offersWe offer a competitive compensation package where youll be rewarded based on your performance and recognized for the value you bring to our business. We also offer:Exposure to some of the greatest colleagues and clients in the industrySupport, feedback and coaching in a culture that values operational excellenceCareer potential to grow both within the MENA region and globallyA culture that will encourage you to grow you skills and strengths for your own betterment as well as that or EYAbout EY As a global leader in assurance, tax, transaction and advisory services, were using the finance products, expertise and systems weve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, well make our ambition to be the best employer by 2020 a reality.If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.Build your legacy with us.Apply now.

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About Company

EY is a global leader in assurance, tax, transactions and advisory services. Our 167,000 people are united by our shared values, which inspire our people worldwide and guide them to do the right thing, and our commitment to quality, which is embedded in who we are and everything we do.

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