| Job Location | bahrain - Bahrain |
| Education | Bachelor of Science(Computers). |
| Salary | Not Mentioned |
| Industry | IT - Software Services |
| Functional Area | Not Mentioned |
Our client is a microfinance bank currently looking to hire a IT Service helpdesk Agent .Duties & Responsibilities:?Maintaining communication with the end user by handling the IT Helpdesk hotline calls and also the IT Helpdesk email?Act as a single point of contact (SPOC) for IT Helpdesk and doing the 1st line of support?Initiates incident cases or service requests on behalf the users?Responsible owner of incidents and service requests?Attempts to resolve incidents immediately remotely?Fulfills Service Requests?Categorizes and prioritizes incident cases and service requests?Coordinates activities with IT support teams / other IT teams and/or external support teams to complete the incident resolution or to fulfill a service request?Configures and tests Assets prior to delivery and ensures a consistent/high quality delivery of the asset?Acting as an escalation point where difficult or controversial calls are received
Keyskills :
IT Service help desk Agent
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