Head of Service Delivery

Job Description

About this opportunity Ericsson is looking for Head of Service Delivery for a customer Unit in Digital Services. This role will be accountable for handling sophisticated and/or large programs, leading its program teams and working with key customer contacts from its early pre-sales to delivery conclusion phases mainly in telecom area!What you will do

• Develop and implement delivery strategy/processes from pre-sales to realization.
• Steer planning, forecasting, dimensioning and optimization of delivery based on business needs for programs.
• Responsible for the delivery of services (scope, cost, quality, time and customer happiness) within Consulting & System Integration from sales to delivery phase. Leading project and program activities in the analysis, planning, establishment (execution), realization (execution), handover (execution) and conclusion phases.
• Assist and provide ITC SME knowledge for engagement and sales teams with regards to delivery methodology, cost, scope, and risks of ITC activities and accurate alignment of customer requirements.
• Manage and retain highly empower people in teams with varied strengths and geography, and matrix capacity ? including definition of teams, interviewing and selecting process.
• Evaluate and lead third party relationships to ensure that margin levels are met and that the reason is being realized
• Responsibility to assemble add-on sales into client environments and develop and maintain positive customer relationships
• Identify and address the end-to-end implications of changes either in IT, network, operations, services or business models and creative corrective actions to preserve or improve program goals.
• Optimal build and lead key internal & external partners including the customer C-Level ? articulates themselves well and able to have compelling arguments with the customer.
• Identifying add on sales/opportunities and supports the account manager from a solution & delivery perspective.

Addition to the above responsibilities, the Program Manager provides support and shares their expertise during customer engagement activities & supports the organization during the RFP process and responsible for

• The overall solution
• The overall cost estimation
• The delivery model (mix of on-shore, near-shore and off-shore resources)

You will bring

• 10 + years of experience, from within the Telco/Systems Integration Industry (consulting or Systems Integration) on driving IT SI transformation programs or projects of high complexity
• Must have consistent track record in leading IT / Telco type of Integration Engagements, at least 5 years leading sophisticated SI-Projects/Programs.
• Ability to transform customer requirements and expectations at a high level into a solution that Ericsson can realize as a customer engagement.
• Ability to lead a team of project managers, solution architects, integration engineers who can be in virtual/remote locations depending on the defined delivery model. This is key to maintain a highly motivated team
• Highly developed solid understanding of business process, including tender and sales
• Excellent Consulting skills with a consistent record as customer focused Senior Consultant.
• In depth knowledge of the telecom industry, including a thorough understanding of economic/ commercial/political issues affecting the industry.
• Excellent Leadership abilities validated through line manager or other comparable positions.
• Demonstrable ability to drive team engagements in a tough and time sensitive environment.
• Results oriented. Able to work independently and take a logical and orderly approach to analyzing problems, prioritizing work and planning actions.
• Solid ability to communicate effectively at the senior level; must have outstanding communication skills to influence others and meet deadlines while building positive relationships both internally and externally.
• Steering up-sales opportunities
• Mentoring the team, to interact with them and to support them in their professional growth, and to identify and recognize talents.
• Supporting asset and organizational set-up and growth; a main contributor to the Professional Service culture growth, delivery methodology
• Bachelor?s degree, preferably in a science, business, or telecommunications subject area.
• Current PMP certification or is actively pursuing professional project management certification (PMP), recommended to be complete within 1 year
• Good Knowledge on eTOM framework and ITIL

Focus areas of domain expertise:

• Leading large-scale project/ program, transformation program management
• Pre-sales Experience!

Role expectations:

• Develop relationships with senior internal partners and at customers
• Perform work on customer site and engage with customer teams at all levels.
• Work in team settings with competitors and customers and work with less experienced staff in advancing their skills.
• Flexible to travel as required or long stays at customer sites.

Additional Requirements

• Leadership and Customer & Resource Management skills.
• Superb communication and Consulting skills.
• Solid experience in Leading internal and external partner
• Good experience in follow up and supervise project / program financial status

This position is felxible for hiring in Bahrain, Kuwait & Oman.Why join Ericsson?At Ericsson, you?ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what?s possible. To build never seen before solutions to some of the world?s toughest problems. You?ll be challenged, but you won?t be alone. You?ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Encouraging a diverse and inclusive organization is core to our values at Ericsson, thats why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.Primary country and city: Bahrain (BH) || Bahrain : Bahrain : Bahrain || Kuwait : Kuwait City : Kuwait City || Oman : Muscat : Muscat Req ID: 678296

Keyskills :