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Customer Success Manager - Trading

1.00 to 10.00 Years   Bahrain   29 May, 2022
REFINITIV
1 Jobs Openings
Job LocationBahrain
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

This is a post-sales role which drives commercial value creation through adoption of all Refinitiv solutions purchased by the customer to achieve revenue retention and customer engagement. The Customer Success Manager plays a key role in enhancing customer experience by utilizing a network of experts across Refinitiv and ensuring customers business objectives are achieved though full utilization of solutions into the daily workflow of end-users. The scope includes engaging with customer in the Trading space and identification of opportunities (cross sell, up sell) that are passed through to Sales and Account Management.Role Responsibilities

  • Deliver tailored engagements (e.g. workshops, Webinars, Training sessions) that help customers to maximize the value derived from Refinitiv solutions post sale and build intimacy
  • Use specialist knowledge on Trading segment to demonstrate and educate customers on relevant functionality and content resulting in increased usage and product (Eikon) adoption
  • Interpret and take action on usage information focusing on at risk customers to mitigate cancellations and identify value optimization opportunities
  • Promote insights relevant to customers workflow and act as a VOC internally, feeding back their experiences
  • Shepherd customers to support channels available demonstrating Refinitiv value
  • Develop and execute retention strategies in sync with customer success plan for accounts, in conjunction with Account Managers
  • Identify and investigate opportunities to raise to Account Manager for action and share insights to aid the sales process
Qualifications and Experience Required
  • Strong work experience in client facing roles in account management and/or relationship management in financial industry
  • Strong financial markets knowledge (Equities, Fixed Income, FX, Funds). Experience working with Trading Venues is a plus.
  • Ability to map a customers business process to product capability.
  • Increase customer satisfaction at the Financial Markets Data Desktop Products
  • Significant Product and Workflow Expertise (e.g. knowledge of financial modeling, MS Excel, MS Office)
  • Strong Problem Solving and customer service skills, presentation skills (verbal & written)
  • Training or related experience preferred
  • College/ university degree or relevant work experience equivalent required
  • Target 80% customer site time, travelling as needed
  • Industry qualifications preferred (CFA, MBA, FRM, MFE, CFE etc.)
At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose driving financial stability, empowering economies and enabling customers to create sustainable growth in everything we do.Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyones race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants and employees religious practices and beliefs, as well as any mental health or physical disability needs.Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what its used for, and how its obtained, your rights and how to contact us as a data subject.If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

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