| Job Location | Bahrain |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Telecommunications |
| Functional Area | Not Mentioned |
Job Summary: Customer Care Representatives work to satisfy the requirements and needs of their clients. Theywork at diverse levels right from dealing with the customers. They answer phones to respond to orders, generalcustomer inquiries, invoice questions, and customer complaints. Customer Care Representatives project aprofessional company image through phone interaction.Principal Responsibilities:? Answers phones and responds to customer requests.? Daily troubleshooting with customer care agents as issues arise? Provides customers with product and service information.? Up sells products and services.? Transfers customer calls to appropriate staff.? Identifies, researches, and resolves customer issues using the computer system.? Follows-up on customer inquires not immediately resolved.? Completes call logs and reports.? Researches billing issues.? Researches misapplied payments.? Recognizes documents and alerts the supervisor of trends in customer calls.? Recommends process improvements.? Other duties as assigned.? Assists with resolving issues or concerns.? Supports branch operations to meet customer service requirements.? Develops and builds internal partner relationships with other departments.
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