Cashier

Job Description

• Verify and record the previous cashier’s closing amount.• Confirm amounts with the system, ensuring cash, card, and other settlements match.• Manage the counter float, cash sales, petty cash, and bill filing.Cashier Out• Cross-check all sales transactions on the POS system.• Verify that all payment portals match the PCS report.• Report any mismatches or issues to the Finance Manager immediately.General Duties• Maintain cleanliness of the front section of the shop, including your work area.• Ensure no dust on the counter or devices after use.• Organize the counter properly and remove unwanted items.• Send emails to the Finance Manager when submitting bills or cash to Touqeer.Weekly Mandatory document submission• Petty Cash: Submit all petty cash bills separately, properly labeled.• Credit Invoices: Submit all credit invoices separately, properly labeled.• Sales Reports: Submit all sales reports separately, properly labeled.• Complimentary Bills & Discount Coupons: Submit all complimentary bills and discount coupons separately, properly labeled.• No payment shall be made without proper bills.Customer Handling (Walking)• Greet the customer warmly with a smile and maintain eye contact.• Recommend ongoing offers, promotions, and best-selling items.• Assist customers patiently with menu options and provide suggestions based on their preferences.• Collect customer contact details for orders and enter them accurately into the system.• Double-check the order with the customer before punching it in, including order value.• Inform the customer of the estimated food preparation time, maintaining 20–25 minutes depending on kitchen workload.• Process the transaction accurately.• Request customer reviews on Google without fail.• Thank the customer sincerely and ensure they leave satisfied.Telephonic Customer Handling• Use a polite and respectful tone. Begin the call with: “Thank you for calling Mama Joz Pizza, how can I help you”• Identify the caller’s gender: if male, address as Sir; if female, address as Ma’am.• Collect the customer’s contact number accurately.• Take the order carefully based on the customer’s preferences.• Start processing the bill and double-check the order with the customer.• Provide an estimated preparation/delivery time and thank the customer.• For Delivery Orders: Book a rider immediately and follow up to ensure the food is sent out in a timely manner.• For Pickup Orders: Communicate the estimated preparation time. Upon customer arrival, ensure the correct food is delivered and thank them.• Missed Calls: If any calls are missed while attending other customers, ensure to call back promptly.Handling Customer Issues• Listen actively and attentively to customer complaints or concerns.• Maintain a calm, polite, and respectful tone at all times.• Apologize sincerely for any inconvenience caused.• Assess the issue and provide a solution within your authority.• Escalate the matter promptly to the Operational Manager if it cannot be resolved immediately.• Document major complaints or issues and report them to the manager for future reference.• Always thank the customer for bringing the matter to your attention and ensure they leave satisfied.

Keyskills :
Cash handling Customer service POS system