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Authorization & Dispute Contractor

1.00 to 10.00 Years   Bahrain   21 Feb, 2023
ila Bank
1 Jobs Openings
Job LocationBahrain
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

Job Purpose:The Authorization and Dispute Contractors main role is to monitor customer accounts, card transactions (debit and credit) and payments to highlight any potential fraud or discrepancies. Their main responsibility would be to action card fraud alerts generated and any customer dispute 24/7. ˙Customer disputes will need to be handled in a timely manner within the set SLAs, reporting will need to be submitted regularly on progress of activities and tasks that are being handled. agents are required to ˙work efficiently to meet goals and to cross-train in other areas of the business and to fully understand˙ the impact of disputes and all types of fraud.The contractor is required to have full information regarding ila Bank products and services demonstrating knowledge, multiple system adaptability and engagement methods to ensure optimal monitoring, and to recommend controls that need to be in place to enhance card and account parameters to reduce the risk of fraud.˙Principal Responsibilities, Accountabilities and Deliverables of Role:

  • Alert management, monitoring and actioning
  • Monitoring of accounts ? ad-hoc review and any potential fraud risk triggers reports
  • Support with fraud incident handling on accounts, cards & payments
  • Legal Case investigation / ad-hoc analysis
  • Fraud case creation & reporting
  • Coordination with payment teams and other banks to block & recover stolen funds
  • Creating & monitoring ad-hoc reports
  • Support with fraud rule definition & tuning
  • Updating and handling case management queue
  • Support the improvement and evolution of fraud detection framework & incident response techniques/processes
  • Ensure the accuracy and timelines of the processing of card disputes
  • Manage the processing of card disputes and corrections according to regulatory and business SLA
  • Investigate and resolve disputed transactions debit/credit cardholders
  • Resolve problems that require in depth investigation and/or research
  • Consistently find ways to increase speed, efficiency and accuracy
  • Review representments and any card/account exception reports to determine how to increase recovery rates
  • Ensure qualitive services to bank customers
  • Organize all databases relating to customers
  • Handling card limit increase/decrease
  • Assist and support banking staff in handling customers requests and needs
  • Assist in generating and preparation of regularly scheduled reports
  • Recording details of comments, inquiries, issues, and actions taken
  • Managing administration, communicating and coordinating with internal departments
  • Other duties as assigned
Experience:
  • Proficiency in Microsoft Office and fraud monitoring applications.
  • Ideal: Banking background.
Education:
  • BS in Banking/MIS or equivalent (Desired not mandatory).

Keyskills :

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