| Job Location | Bahrain |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
Perform service performance reviewsCoordinate service delivery in operational phaseIdentify, develop and coordinate change management, including Change Approval when requiredServe as customer escalation point for fault management and coordinate service restorationOwn continual service improvement plans (CSIP), leveraging proactive trend analysisReport on SLA performance (e.g. during service review meetings)Be accountable for the quality of the service delivered for the products within scope, owning actions across multiple teams, both Local and Central, as well as SuppliersReview the monthly SM revenue and ensure that all contracted SM related services are correctly billed (recurring and ad-hoc services) and support the resolution of other billing / contract -related issues between the company and the customerContribute to the growth of both the SM revenue and OOB revenue of additional services by engaging with the customer and promoting additional servicesSupport the Territory management in revenue pipeline forecasting and managementWork with Bid Support to help to design the most valuable and competitive service management solutionChampion the service models, aiming at increasing revenuesPropose new service offerings based on the airport customer needs and on the teams capabilitiesDevelop a close working relationship with the Account & Management teams, and actively contribute in identifying and winning new customer business opportunities or contract renewals.Contribute towards profitably by managing organic revenue growth of the contracted services with our customers.Provide support to line management and bid teams in developing customer proposals by identifying any local factors that may impact the operational model and/or associated internal and external costs.Manage other client service staff, including third party resources at assigned sites to support the customer(s), and develop the capabilities of the team. REQUIREMENTS: Bachelors degree in IT, Telecom or Business, or equivalentService Management Certification Level 2 (=ITIL Foundations)ITIL Service Management CertificationDepending on the solution scope of each customer assignment, specific certifications and in-house education is required.CIS Education programOther CIS certifications (when available)EUC certifications (when available)ASL certifications (when available)3 years or more experience in a related role, delivering IT services to internal or external customers2 years or more management experience in a customer facing environment, ideally working independently2 years or more experience in Airline / Air Transport industryExperience in a complex, multi-cultural, matrix management organizationExperience of working successfully in a process-oriented environmentExperience of continuous service improvement methods
Keyskills :
Propel Consult delivers a service in step with the needs of both our client companies and candidates. Our ability to add value to all levels of recruitment stems from our wholehearted belief in providing a professional service to both parties.
We have built relationships with many leading indigenous and mulitnational organisations throughout the Middle East and internationally in countries such as UAE, Qatar, Saudi Arabia, Oman, Bahrain, Kuwait, Egypt and many more.
Concentrating our resources has created 5 distinct specialist divisions:
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