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Spare Parts Sales Supervisor

1.00 to 10.00 Years   Baghdad, Iraq   09 Dec, 2022
Laith Al Obaidi
1 Jobs Openings
Job LocationBaghdad, Iraq
EducationNot Mentioned
Salary$500 - $1,000
IndustryAutomotive Manufacture; Automotive Repair, Spare Parts, & Support Services; Automotive Dealership & Distributor
Functional AreaNot Mentioned

Job Description

  • Tracking all incoming and outgoing parts for a dealership.
  • Locating available parts when the dealership is out of stock.
  • Handling parts payment collection and making sure all parts are billed correctly through the service department and collision repair shop.
  • Packaging and shipping parts back to the manufacturer from time to time and completing the appropriate record keeping.
  • Referring to parts manuals (both hard copy and electronic format) to identify exactly the right part(s) for the make, model and year of vehicles being serviced.
  • Responsible for the entire sales process, from parts inquiry up to processing of orders for both walked in and telephone customers.
  • Ensure sales orders, purchase orders, deliveries, cash collection, cash deposits are closed on time as per company standards and documents are filed for records.
  • Follow-up of on customer?s payments and collect retail customer data and feedback.
  • Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.
  • Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line.
  • Answers phone calls, providing price quotes and other information.
  • Provides high level of service to internal and external customers.
  • Pulls and fills orders from stock.
  • Notifies parts manager of out-of-stock parts or materials that need immediate attention.
  • Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
  • Notifies the service advisor and the customer when special ordered parts have been received.
  • Pulls orders for delivery to Workshop, making sure all parts are tagged with customer names and job number.
  • Follows up on back-ordered parts.
  • Assists Spare Parts Sales representatives with their orders.
  • Makes sure all internal requests for parts are billed on service repair order.
  • Receives payment from retail customers or obtains credit authorization.
  • Ensures that all charge sales are signed by the customer.
  • Ensure that all customers receive their copy of the invoice.
  • Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
  • Keeps orderly records of all repair orders, invoices, insurance estimates, and special-order parts.
  • Sets up orders for daily shipment, delivery, or pick-up.
  • Participates in all training programs that are made available.

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