Responsible for the entire sales process, from vehicle inquiry up to processing of sales orders for both walked in and telephone customers.
Ensure sales orders, purchase orders, deliveries, cash collection, cash deposits are closed on time as per company standards and documents are filed for records.
Assists all customers (retail and wholesale) in selecting required vehicles in a friendly, professional, and efficient manner.
Forecasts goals and objectives for sales, gross, and key expenses on a monthly and annual basis.
Trains, motivates, counsels, and monitors the performance of all new-vehicle sales employees.
Understands, keeps abreast of, and complies local regulations laws that affect new-vehicle sales.
Directs and schedules the activities of all department employees, ensuring proper staffing always.
Assists individual salespeople in setting aggressive yet realistic monthly goals and objectives and provides them with the support to meet these goals.
Maintains an accurate daily log that reflects all sales activities in the dealership.
Ensures proper follow-up of all potential buyers by developing, implementing, and monitoring a prospecting and sales control system.
Develops, implements, and monitors a follow-up system for new-vehicle purchasers.
Maintains teamwork in a customer-focused sales environment throughout the sales, delivery, and follow-up process.
Conducts daily and weekly sales meetings.
Ensures that new-vehicle salespeople understand and follow dealership policies and procedures.
Provides proper product and training resources for salespeople on a regular and continuous basis.
Oversees the efforts of new-vehicle salespeople to enhance the image and customer satisfaction & NPS ratings of the dealership.
Helps salespeople to increase closing ratio when necessary.
Completes deal settlement sheets and turns into accounting office in a prompt and timely manner.
Establishes and maintains standards for the delivery of vehicles to customers.
Schedules first service appointment at time of delivery.
Provides dealers with vehicles and to follow up with sales volume.
Processes salesperson commission sheets of salespeople.
Reviews inventory daily to ensure the proper mix of grounded stock for maximum turnover efficiency.
Assists the used vehicle with trade appraisals as needed.
Cooperate with the marketing department in the development of advertising campaigns and other promotions.
Attending managers? meetings as requested.
Participates in all training programs that are made available.
follow up sales team daily calls to achieve set target.
Keep the showroom vehicles in efficient appearance.
