Passenger Services Supervisor

Job Description

Supporting the Most Exciting and Meaningful Missions in the WorldPassenger Services SupervisorThe Passenger Services Supervisor will be based at the Baghdad Diplomatic Support Center (BDSC) in Baghdad, Iraq. This position is tasked with performing management functions including coordinating, directing, controlling, and scheduling passenger services human and equipment assets to assure timely and efficient air terminal operations. Passenger service duties will include counter services, passenger processing, personnel and baggage screening, and baggage claim services. This position will report to the BDSC Airfield Manager. The duties and responsibilities listed below are representative of the nature and level of work assigned and are not necessarily all inclusive.DUTIES:

• Supervise 7 subordinate passenger service personnel.
• Load and unload passengers, cargo, and baggage moved on military and commercial contracted aircraft.
• Provide information on schedules, routes, air movement requirements, baggage limitations, and local facilities have been met.
• Review passenger travel authorizations for validity and accuracy.
• Provide handling services of special category passengers.
• Establish procedures for passenger and aircraft clearance through international border clearance agencies.
• Prepare, complete, and maintain air movement records, documents, and reports.
• Maintain travel forms.
• Check in passengers, process, schedule, transport, and escort passengers to and from aircraft.
• Manifest passengers for military aircrafts using GATES.
• Process and handle/palletize passenger baggage for military and commercial flights.
• Assist passengers through customs inspections.
• Handle all aircraft billing for TWCF manifests.
• Update records for the passenger service section.
• Manage the safe transportation of all personnel arriving and departing the BDSC ramp.
• Perform other duties as assigned.

REQUIRED:

• Minimum Acceptable Experience Level: Four (4) years? experience in passenger services industry or related field, including serving in a leadership role as either supervisor or manager.
• Knowledge, Skills, and Abilities:
  • Ability to lift 70 lbs.
  • Ability to work effectively with a multinational workforce.
• Education: A high school diploma or GED.
• Licenses and Certifications: Valid drivers? license from Home of Record.
• Security Vetting: Must possess an active DOD or DOS Secret security clearance and maintain eligibility for the duration of the contract.
• Language Skills: Strong, professional, oral and written English communication skills.
• Citizenship: US Citizenship is required.
• Medical: Favorable passage of a drug screen and physical examination.

DESIRED:

• Experience with GATES and GDSS.
• Previous out of home country experience is highly desirable and previous work experience in harsh environmental conditions is a plus.
• Experience working with Amentum.

OTHER KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of principles and processes involved in supporting passenger services responsibilities at an overseas facility.
• Experience providing excellent customer services.
• Ability to work in a fast-paced environment that requires handling multiple tasks at a given time and rapidly adapting to changing priorities and schedules.
• Cross-cultural sensitivity with an international perspective.
• Excellent organizational and time management skills.
• Expert computer skills, specifically in Microsoft Word and Excel.
• Ability to become an active and functioning member of a team.
• Must have the ability to be innovative and be an agent for change.
• Expert communication skills to facilitate and disseminate information.

WORKING AND LIVING CONDITIONS:This position may be located in a war zone, in an environment with harsh and dangerous working and living conditions. While performing the duties of this job, the employee may regularly be exposed to extreme and austere desert-like environment. Temperatures can reach 120- 130 degrees Fahrenheit/50-55 degrees Celsius during the summer months. Employees must be willing and able to perform regular job requirements in this austere, extreme environment, as well as willing and able to deploy to Iraq for extended periods. Work schedules are a minimum of 6 days per week and 10 hours per day, while some jobs have higher daily and weekly minimums. Employees must be willing and able to perform physical activities including, but not limited to, heavy lifting and moving of items, parts, assemblies, and equipment up to the safety regulation maximum; climbing in and out of equipment; crawling; and working outdoors. This includes being able to lift and carry 40 pounds of personal protective equipment for extended periods of time and being capable of running and ?duck & cover? during emergencies without putting oneself or others at risk.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.Amentum is a drug-free workplace.Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran?s status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.EEO is the Law PosterEEO is the Law Poster Supplement

Keyskills :