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B2B Service Account Management Officer

1.00 to 10.00 Years   Baghdad, Iraq   04 Jul, 2022
Zain - Kuwait
1 Jobs Openings
Job LocationBaghdad, Iraq
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

Description Zain Iraq is actively recruiting to hire a B2B Service Account Management Officer who is responsible for handling administrative tasks such as order processing, handling correspondence, daily customers? requirements of creation, activation, de-activation. Etc on CRM, reviewing and distributing sales related documents and tracking reports. The jobs in this level are also responsible for developing commission related reports and ensuring proper follow-up on commission payment process for distributors & B2B

  • Understand the Sales Support strategy and plans and participate in the achievement of objectives and targets
  • Implement Sales Support policies and procedures in order to ensure the fulfillment of organizational requirements whilst delivering high-quality services
  • Understand B2B Strategy and plans and participate in the achievement of objectives and targets
  • Implement Planning & Support Department policies and procedures
  • Upsell/cross-sell products to increase sales and generate revenues
  • Always maintain professional and courteous communication/quality of service with customers to maintain customer satisfaction
  • Support new services and solutions development and management processes as required to ensure fulfillment of new products requirements impacting the quality of products provisioning
  • Manage incoming/outgoing calls and emails of customers
  • Add/remove service maintaining 95% of the complying with department?s established plan, policies, and procedures to ensure consistency in handling business cases and achieve targets
  • Handle visitors? requests maintaining the 95% SLA
  • Manage cash deposit in bank on weekly basis
  • Provide correct information and services to customers in a timely manner
  • To maintain an average 3 Calls/Customer/Month
  • Handle All loyalty program activity through outgoing calls to promoting on new Offers, Promotion & to increase loyalty.
  • Handle customers complaints and maintain 95% SLA
What Do You Need to Qualify Education
  • Bachelor?s degree in business administration-related field or equivalent
Experience
  • A minimum of 1 year of relevant experience with at least 2 years in a similar role
CompetenciesBehavioral
  • Serving our Customers
  • Achievement Driven
  • Team Work
  • Information Seeking
  • Relationship Building
Technical
  • Financial Management
  • Oral & Written Communication
  • Managing Information
  • Technology Application

Keyskills :

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