| Job Location | Baghdad, Iraq |
| Education | Bachelor's degree / higher diploma |
| Salary | Not Mentioned |
| Industry | Telecommunications |
| Functional Area | Not Mentioned |
1- Customer Service Excellence: Design, deploy, and configure full suite of Avaya Call Management System (CMS) solutions to support Avaya contact center agents, supervisors, and all relative services.2- Trouble shooting: Troubleshoot complex technical issues and provide appropriate resolutions and analysis of root cause(s) in alignment with contracted Service Level Agreements. Provide Problem Management resolution on both software and hardware related issues.3- Teamwork: Work an on-call rotation with other support engineer team members. On-call work requires availability and after normal working hours and on weekends to ensure customer calls are answered and resolution of problems4- Analysis: Perform system analysis and integration with other communications services and technologies to foresee system performance problems and issues and ways to mitigate such occurrences ,ÿ5- Conformity to Standards: Utilize proprietary and industry standard tools and technologies to monitor, isolate and interpret communications related network traffic and faults e.g., WireShark, TraceSM, TraceSBC, etc6- Training and Development: Mentor and train junior technical staff to encourage teams growth and development
Keyskills :
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