HouseKeeping Manager

Job Description

The Housekeeping Manager is responsible for ensuring that the hotel displays a standard of cleanliness up to the standards established in order to guarantee guest satisfaction. The General Housekeeper is responsible for overseeing all operational housekeeping and laundry services. The role of the General Housekeeper is to constantly ensure compliance with quality standards and to contribute to the profitability of the hotel through effective cost control. She must meet the defined goals of customer satisfaction and team member satisfaction. She is also responsible for the training and development of team members.MAIN RESPONSABILITES:Technical Business and customer relationship:Supervises the operational activities of housekeeping and laundry servicesManages budgets based on occupancy rate and forecasts; develops the personnel schedule accordinglyEvaluates changes in customer needs, customer composition and the competitive landscape, in order to propose operational and product / service changes that are required, if necessaryAnticipates and resolves problems with customers and implements proactive processes aimed at promoting Customer satisfactionTeam Management/ Cross-functional involvement:As a coach manager, he/she:Ensures working conditions and the atmosphere within his departmentKnows and applies the groups recruitment charterImplements directives, policies and procedures for supervised operational servicesManage activities and create a working environment conducive to the objective?s achievement.Manages performance issues that arise within supervised operational departmentsIs an integral part of the operations team, attends all scheduled meetings and actively contributes by being prepared properlyInterviews, selects, trains, evaluates, supervises and advises department managers / staff, in accordance with hotel criteriaCommunicate effectively with team membersMeets daily with team members to discuss key current activitiesInteracts positively with other services to guarantee customers the welcome expected from a high-end establishmentSet an example by scrupulously respecting the MGallery Values, brand codes, instructions concerning dress, presentation and vouch for the image of its employees in line with the brands codes.Hygiene/ Personal safety / Environment:Ensures compliance with local health and safety regulationsEnsures the cleanliness of his workplace and the proper functioning of the equipment made available to himKnows and applies the procedures to be followed in the event of a fire evacuationKnows and applies the Planet 21 program policyDNA Brand:I am authenticI share storiesI am generousI personalizeWork ExperienceREQUIRED SKILLS:Work ability effectively in a team and sense of initiative French language fluently and English as required by the hotelAt least 5 years of experience in the management of a housekeeping service, preferably in the luxury or high-end sectorExcellent understanding of operational control, budgeting, forecasting and planning activitiesExcellent communication skills, both oral and writtenAbility to train team members and develop their skillsExcellent organizational skillsComputer skills (word processing and spreadsheet, OPERA )

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