IT Helpdesk Specialist

Job Description

Minimum Qualification* Bachelor Degree in IT related field* Should have at least current 1 years of experience providing telephone and remote technical support* At least 1 year of experience using incident tracking software or ITSM Systems such as Mange Engine, Service Now, etc.* At least 1 year of experience in a high call volume environment* At least 1 year of experience handling concurrent or multiple tasks efficientlyPreferred Qualification* Good balance between customer service, technical skills, positive attitude and willingness to learn.* The ability to exercise appropriate judgment when assessing the needs of the client* Ability to determine the resolution best suited for each situation* Experience with Microsoft Operating Systems and Productivity tools* Basic understanding of customer Access, Applications, Customer Service, Desktop, network.* Ability and willingness to work in a demanding organization* Knowledge of the ITIL methodology* Typing skills of 50-60 WPM (preferred)* Aggressive learner, soft personal attitude, service organization intellectual capability and team/collaborative mentality are none negotiable requirements.* Strong analytical ability to resolve complex issues in addition to effective communication.* Ability to work both independently (with minimal supervision) as well as part of a team environment.* Ability to follow direction and meet deadlines as required.* Ability in meeting end user requirements and in providing high quality customer service.* Ability to prioritize and organize your own schedule.* Strong oral and written communication skills in English and Arabic

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About Company

Founded in 1976 by the late Sheikh Zayed Bin Sultan Al Nahyan, UAEU is a comprehensive, research-intensive university enrolling about 14,000 Emirati and international students. As the UAE?s flagship university, UAEU offers a full range of accredited, high-quality graduate and undergraduate programs through nine Colleges: Business and Economics; Education; Engineering; Food and Agriculture; Humanities and Social Sciences; IT; Law; Medicine and Health Sciences; and Science. With a distinguished international faculty, state-of-the art new campus, and full range of student support services, UAEU offers a living-learning environment that is unmatched in the UAE.

As a research-intensive university of international stature, UAEU works with its partners in industry to provide research solutions to challenges faced by the nation, the region, and the world. The University has established research centers of strategic importance to the country and the region which are advancing knowledge in critical areas ranging from water resources to cancer treatments. UAEU is currently ranked the number one research university in the GCC, number two in the Arab World, and #370 globally.

UAEU?s academic programs have been developed in partnership with employers, so our graduates are in high demand. UAEU alumni hold key positions in industry, commerce, and government throughout the region. Our continuing investments in facilities, services, and staff ensure that UAEU will continue to serve as a model of innovation and excellence.