Offer assistance to computer system users. This may be with hardware, such as desktop computers, printers, scanners, or handheld devices or it may be with software programs. Will generally track all instances of support by creating tickets using ticket-tracking software. You will update the status of each ticket as they successfully assist each user with their issues. Assistance may be conducted in person for internal users or on the phone when assisting external users.
keeping current systems updated and running smoothly. Tasked with upgrading the system and its components when the need arises. Conduct research and provide cost analysis data when upgrading or purchasing new hardware, software, or equipment.
Tasked with overseeing an organizations data, including client information and internal information. This aspect of the job includes maintaining, backing up, and securing databases, as well as restoring files as needed.
