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E-Commerce Specialist

1.00 to 10.00 Years   Al Olaya, Riyadh , Saudi Arabia   21 Jun, 2023
ALSANNAT Co.
1 Jobs Openings
Job LocationAl Olaya, Riyadh , Saudi Arabia
EducationNot Mentioned
SalaryNot Mentioned
IndustryRetail & Wholesale
Functional AreaNot Mentioned

Job Description

The E-Commerce Specialist drives the growth of the E-Commerce business by enhancing customer experience, managing customer order fulfilment, technology and infrastructural plans. He/She is also responsible for generating data-driven commercial insights and managing relationships with partners for the business.

  • Analyse service quality and customer satisfaction.
  • Develop service operations.
  • Foster service innovation.
  • Analyse new market trends, business opportunities, and market segments in the global and local landscape.
  • Analyse past performance of collections, categories, and campaigns to improve marketing effectiveness and ROI.
  • Assess potential partnership prospects.
  • Define and revise order fulfillment policies and procedures.
  • Develop a service recovery framework.
  • Develop and implement a roadmap for online stores functionality.
  • Develop, manage, and measure the performance of technology vendor relationships.
  • Drive e-commerce sales performance.
  • Generate business questions requiring data mining and analysis.
  • Generate ideas and strategies based upon data-driven insights and recommendations.
  • Implement e-commerce strategic and tactical programmes.
  • Manage and review e-commerce operations and processes.
  • Manage customer retention and loyalty programmes.
  • Manage sales, promotions, marketing and social media campaigns and programme over digital platforms.
  • Manage the procurement and implementation of new technologies.
  • Measure order fulfillment and customer satisfaction performance.
  • Monitor and review data mining and analytics tools.

Keyskills :

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