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Customer Experience Specialist

1.00 to 10.00 Years   Al Muhammadiyah, Riyadh , Saudi Arabia   01 Sep, 2022
AlasilaCX
1 Jobs Openings
Job LocationAl Muhammadiyah, Riyadh , Saudi Arabia
EducationBachelor's degree / higher diploma
Salary$2,000 - $3,000
IndustryIT Services
Functional AreaNot Mentioned

Job Description

We are looking for an enthusiastic and dedicated customer experience specialist to enhance our customer experiences. You will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer services.Customer Experience Specialist Responsibilities:

  • Tracking customer experiences across online and offline channels, devices, and touch points.
  • Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
  • Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities
  • Identifying customer needs and taking proactive steps to maintain positive experiences.
  • Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications
  • Analyzing customer feedback on product ranges and new releases, as well as preparing reports
  • Performing product tests, evaluating after-sales and support services, and facilitating improvements
  • Documenting processes and logging technical issues, as well as customer compliments and complaints.
  • Keeping informed of industry trends and new CRM technologies.

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