Monitor and maintain station operational status and to ensure the safety and comfort of passenger movement within the station premises.
Provide effective communications and information with internal and external parties in an efficient and timely manner.
Carry out controlled/uncontrolled/emergency evacuation of passengers.
Deliver essential messages to passenger via audio or visual means in a timely, clear, and proactive manner when require or in case of emergency.
Render all possible assistance to customers, those with special accessibility needs.
Meet and greet customers and provide a highly visible and proactive level of customer service.
Perform shift and emergency duties when required.
When dealing with customers, ensure that matters are handled tactfully and sensitively as appropriate and strictly follow the guidelines, procedures, and instructions of the organization.
Comply fully with procedures and instructions instructed as part of the certified training and instructions.
Enforce safety procedures and instructions and carry out necessary procedures to ensure the safety of members of the public and employees of the railway.
