Training Support Center (TSC) Customer Support

Job Description

Training Support Center (TSC) Customer SupportCategory General Management Raytheon Technologies Raytheon Intelligence & Space Job Type Full timeJob ID:01525297 This job available in 2 locations * Remote City, Virginia, United States of America * Kuwait City, Kuwait JOB DESCRIPTIONThe position you are applying for is with Vertex Technology & Training Solutions which was formerly Raytheon Global Training & Logistics. The Vertex Company acquired Raytheon Global Training & Logistics in December 2021.VERTEX OVERVIEWThe Vertex Company is a services solutions provider that operates as a federal government prime contractor. With over 7,000 employees in 200 locations worldwide, the Mississippi-based company offers vertically integrated solutions for defense and commercial customers. Delivering integrated turnkey lifecycle support from concept definition, to engineering and manufacturing, through end-of-life support of complex systems and platforms, Vertex offerings include all levels of aviation maintenance, worldwide contractor logistics support, systems engineering and integration, specialized onsite mission execution, high consequence training programs for defense and commercial customers, and integrated supply-chain solutions. Over our 50-year history, we have perfected the balance of cost, schedule, and performance to offer high-quality solutions that consistently exceed customer requirements. The Vertex Company is a Federal Contractor and must comply with Federal mandates. All employees may be required to obtain a COVID-19 vaccination as a condition of continued employment. A medical or religious accommodation may be granted on a case-by-case basis. In order for an accommodation to be considered, you must submit the COVID-19 Vaccination Accommodation Request form. Vertex is a portfolio company of American Industrial Partner (AIP), an operationally orientated private investment firm with a 30-year track record of working with management teams to build scaled world class businesses ().Position Title:Training Support Center (TSC) Customer SupportVertex TTS has a requirement for a Training Support Center (TSC) Customer Support Specialist to serve as a customer liaison and service coordinator for the ARCENT TSS effort supporting US ForcesKuwait. The TSC Customer Support Specialist will report directly to the TSC Lead and ensure the proper integration and synchronization of all customer support functions at Camps Arifjan & Buehring. The TSC Customer Support Specialist is the primary customer POC to coordinate for the receipt of TSC services in Kuwait. The successful candidate must be a United States citizen, with proof of citizenship and a current U.S. passport.Required Hours:Standard work week will be six (6) days per week for up to eight (8) hours per day while at OCONUS work site(s), and a standard 40-hour work week while at CONUS work sites.Responsibilities:Provides customer delivery of services for the Training Support Center composed of the Training Aids Support Center (TASC), Devices Section, CREW Section, and the Electronic Imaging Center (EIC). * Responsible for maintaining a safe workplace and ensuring that Safety is the priority in the workplace.* Comply with all Environmental Health & Safety and Quality Assurance requirements and goals. Provide information and materials to these divisions as necessary to ensure adequate and legal documentation. Participate in and enforce all mandatory training requirements; implements provision for Government-wide programs such as Occupational Safety and Health Administration (OSHA) standards, personnel and information security requirements.* Staff and operate the TSC Services Counter, performing all service counter functions IAW Vertex and USG policy, directives and standard operating procedures.* Provide high quality customer service support to U.S. Government personnel and authorized TSC users within the ARCENT Area of Responsibility. * Coordinates customer service delivery for Multimedia Support, Photography Support, Videographer Support, Audio-Visual Item Support, Graphic Illustration Support, minor Audio-Visual repair, MILES/TESS services, and all other devices and services as outlined with the TSC Catalog.* Coordinate, schedule and maintain documentation of all TSC services provided including disposition instructions, warranty status, and all related sustainment activities.* Safeguards and maintains Government furnished property, materials and facilities.* Provide support to the TSC Lead for the timely, efficient and cost-effective operation of all Training Support Division functions. Ensures that standards, specifications, practices, and quality for all products and services are maintained at the acceptable levels required in the contract.* Ensures that Quality Control standards are observed and followed.* Provides customer assistance and advice in a proficient and professional manner.* Ability to become an active and functioning member of a team.* Ability to be innovative and be an agent for change.* Expert communication skills to facilitate and disseminate information to a diverse group of customers.* Other duties as assigned in support of the in-country Program Management Team.Required Qualifications:* Demonstrated relevant experience (academic, work, or combination of both) supporting an Army Training Support Program with an understanding of the Army Training Support Enterprise objectives, Army TADSS program, and AR 350-1 training requirements.* Extensive experience creating products employing MS Office, especially MS PowerPoint and MS Word.Desired Qualifications:* TADSS training experience.* Prior CTC (NTC/JRTC/JMRC) experience as an Observer/Controller or extensive CTC experience as BLUFOR/OPFOR.Other Requirements:* Must be willing to live and work in an austere desert environment.* Must possess or be able to obtain and maintain a Common Access Card (CAC) through the National Agency Check and Inquiries (NACI) process.* Must have a valid drivers license, able to obtain a US Government Motor Vehicle Operators License and Kuwait Drivers License.* Applicant may be required to travel and will be required to work in compliance with OSHA, and Vertex safety policies and procedures.* Must possess a US Passport with at least 2 years of remaining eligibility.* Meet medical requirements for position as determined by a pre-employment medical screening & published CRC and USCENTCOM medical deployment standards.* Walk or stand on level and/or inclined surfaces up to 8 hours/day & sit for up to 3 hours/day; climb/descend stairs; grasp or handle objects; use finger dexterity; bend elbows/knees; reach above/below shoulders; read/interpret typewritten print; communicate by voice & detect sound by ear.Contractor personnel shall comply with all theater command policies, regulations, and General Orders. All tours are unaccompaniedMust have an ACTIVE/CURRENT U.S. SECRET Security ClearanceVertex is committed to building a diverse and inclusive environment in which we recognize and value each others differences as well as fostering a culture that promotes its core values: Professionalism, Integrity, and Respect. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, or status as a protected veteran. **Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected c

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