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Tenant Relations Officer

1.00 to 10.00 Years   Al Kuwait, Kuwait   30 Mar, 2021
Confidential Company
1 Jobs Openings
Job LocationAl Kuwait, Kuwait
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryReal Estate; Facilities & Property Management; Construction & Building
Functional AreaNot Mentioned

Job Description

  • Assume daily point of contact for retailer relationship management for tenant portfolio.
  • Foster closer relationship between tenants and the mall management.
  • Ensure all tenants and key stakeholders are aware of the standards, products, and services.
  • Attend to needs of tenants in the shopping mall.
  • Provide consultations to tenant?s on their business or operations needs
  • Design, conduct, evaluate and interpret tenant satisfaction surveys.
  • Collection and evaluation of tenant sales data trends, opportunities, and risks to identify areas of opportunities for the mall management.
  • Monitor and analyze tenant?s mid to long term performances to ensure tenant?s performance meets our objectives.
  • Action all areas of improvement based on the outcomes of performance metrics.
  • Provide report performance metrics to the Mall Management.
  • Generate the Tenant Activity Management Reports and recommendations.
  • Provide input to the Tenant Handbook.
  • Ensure Retail Tenant Adherence to Industry, Mall and Governmental Regulatory Standards and Procedures.
  • Identify and ensure that the standards are communicated to all tenants and implemented accordingly.
  • Monitor and measure tenant compliance to specified standards to ensure their operation within guidelines of their signed lease agreement, regulations and Tenant Handbook obligations.
  • Liaison between the mall and the Retail Tenants.
  • Partner with and assume point of contact between the tenants and the various mall management teams including the leasing, mall management, marketing, finance, and the management, to agree and deliver business-specific projects.
  • Communicate specific retail tenant information such as rent commencement dates, legal and physical handover, design contractual agreements to the relevant the management teams
  • Work with the marketing team to implement and communicate mall and retailer campaigns and initiatives to tenants.

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