Create and develop performance report, delivery method, scope of work, and general duties records
Go to clients for project briefing, consultation, installation and closeout reviews
Help out in managing customer demands to ensure maximum satisfaction, and to maintain quality over quantity
Engage in the negotiation of customer job demands and specifications as regards to labor and material; and assist in creating comprehensive technical documents
Supervise activities between internal and external resources, and facilitate smooth workflow for service delivery
Evaluate all items supplied on order for durability and accuracy
Evaluate project data for accuracy, and take the lead in setting project targets and priorities
Resolve disputes between team members and management and assist in addressing issues amongst team members to avoid unacceptable behaviors
Give training and mentorship to team members to make them better on the job
Be up to date with current field practices to enhance service standards and delivery
Review customer technical demands and instructions and assist internal team and customers to identify the best order for lifts, and the most efficient methods of maintaining and using delivered materials
Attend technical training to acquire more knowledge of technical procedures and applications, and other job demands
Remain knowledgeable of current technology and carry out research to identify new trends that can be used to achieve maximum results
Carry out other technical related duties that may be required.
