| Job Location | Al Kuwait, Kuwait |
| Education | Bachelor's degree / higher diploma |
| Salary | Not Mentioned |
| Industry | Other Healthcare Services |
| Functional Area | Not Mentioned |
Serve as the front line, technical support for incoming queries and issues related to computer systems, software, and hardware Work in a punctual, structured environment maintaining frequent communication with all members of the team.Create & maintain detailed documentation for all tickets including thorough information and troubleshooting steps/actions taken for accurate reporting, knowledge base, and historical ticket dataDocument and escalate support issues based on priority, service levels, and technical involvement.Take ownership of technical issues from initial report to final resolution.Support the roll-out and training of new technologies & applications, updates to existing software, or other infrastructure changes.Troubleshoots & resolves computer networking, telecommunications, hardware & software issues.Be able to multi-task and manage system outages updatesSetting up new users ? account creation, laptop/profile setup, image deployment, etc.Account Management ? password resets, name changes, permissions, etc.Provide user training when and where applicable for items such as operating systems information/shortcuts/enhancement/tools and application best practices and tools.Provide a computer and new hardware orientation to new users.Completes all daily tasks & projects as requested, on-time with attention to detail and qualityFlexibility to work any shift, on-call schedules, after-hours support, or other timeframes as needed or requested by management2-5 years Technical Support experienceThorough understanding of and experience supporting PC/Microsoft Office and operating systems/applicationsExperience troubleshooting complicated technical problemsStrong communications skillsHighly motivated and ambitious with strong analytical skills.Ability to work well with a team and collaborate on group issues.Ability to analyze the smaller components of a technical issue and use these to help identify larger trends.Able to thoroughly document all steps and interactions up to and including resolution.
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