Ensure optimal inventory management at the store by conducting periodic merchandise availability audits and giving feedback to merchandising team in this regard
Main high levels of customer service, ensure effective cash controls and availability of stock and supplies at the store
Assist in ensuring smooth movement of stocks through effective management of inbound and outbound logistics
Ensure minimization of shrinkage levels at the store and ensure minimization of costs by optimal authorization of funds for operational expenses like stationery, conveyance, phone, staff welfare, etc.
Train personnel and sensitize employees on stock loss due to shoplifting, spoilage, etc.
Foster the highest standards of customer service excellence at the store; Build a connect with the customers and understand
customer needs
Ensure adherence to mystery shopping standards in the department and constantly endeavor to improve the mystery shopping score
implement process improvements at store as per feedback solicited from customers and best practices
Drive improvisations in current service levels by tracking customer satisfaction metrics at the store
Ensure process compliance at the store to guidelines laid down in terms of VM, mystery shopping, etc.
Ensure adherence to set standards by conducting periodic audits and taking corrective actions
Maintain the look of the store in consultation with the Visual Merchandiser; Ensure sequential linkage for layout of store in consultation with Visual Merchandiser
Update the Merchandising team of the latest trends in the market on price and product, of competitors as well as customer demand
Oversee store security and develops system to control pilferage, shoplifting, merchandise damage reduce stock loss and maintaining cost etc.
Audit cash register functions and transactions including: sales, over rings, voids, correct pricing, and receipting to customers. Also, responsible for register cash fund including: deposits and store change fund counts and accounting for overages and shortages. Ensure correct check acceptance policies, charge card activities.
Response to all emergency conditions like safety hazards, fire, threats to life or property etc.
Comply with legislated and company safety along with environmental rules and regulations
Prepare all reports as required by the Direct Manager.
Perform other duties related to the job as assigned by the Direct Manager.
