| Job Location | Al Kuwait, Kuwait |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Automotive Dealership & Distributor |
| Functional Area | Not Mentioned |
Job Title: Service ManagerReports to: ÿAfter Sales ManagerÿÿÿJob SummaryÿA Service Manager manages the overall service garage operations in order to promote labor sales, achieve turn over targets, profits and market share growth.ÿÿKey ResponsibilitiesÿúÿÿAchieve business plan in all areas of influence such as General Repair, Body shop and MaintenanceúÿÿIdentify and assign performance targets in terms of service garage revenue, product category and geographical area etc.úÿÿContribute to development and implementation of incentive schemes in order to boost service garage activities and increase profitsúÿÿContribute to the development and implementation of marketing plans such as new service launch events, promotions, advertising campaigns etc to help develop service garage turn over and increase market shareúÿÿEnsure the service delivery quality standards and promotional plans are understood and implemented at all levels to give optimum level of impact.úÿÿRecommend purchasing of new equipment and material to ensure maximum efficiency and state of art service operations considering such factors as new car sales forecasts, new car models, introduction of new technology etc.úÿÿOrganize the service garage layout, facilities such as parking space and product service bay design in order to increase service garage capacity and ensure smooth flow of service garage trafficúÿÿEnsure service garage customer database is constantly updated and maintained.úÿÿAttend to and resolve escalated customer complaints and represent the business unit at senior level within the customer base to ensure its image is maintained and enhanced, develop customer database and generate businessúÿÿMonitor and report on service garage activities and performance and take corrective measures as necessaryúÿÿEnsure full adherence of service garage operations to the Principal?s quality standards.úÿÿEnsure the standards of the facilities within the jurisdiction are maintained to agreed standards as set by Management
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