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Senior Associate - Production Support Analyst

1.00 to 10.00 Years   Al Kuwait, Kuwait   15 Mar, 2024
Confidential Company
1 Jobs Openings
Job LocationAl Kuwait, Kuwait
EducationNot Mentioned
SalaryNot Mentioned
IndustryFinancial Services
Functional AreaNot Mentioned

Job Description

  • Provide 24h production support for Base24 and other payment systems.
  • Proactively monitor system performance & identify potential issues.
  • Effectively troubleshoot and resolve technical issues related to the critical payment systems.
  • Escalate issues to the second level of senior technical staff or vendors when necessary.
  • Conduct regular systems checks, maintenance. and housekeeping tasks
  • Execute failover switching to the Disaster Recovery (DR) site.
  • Document and track all support tickets, incidents, and resolutions.
  • Identify and propose system improvements and automation opportunities.
  • adherence to the production support documents and manual.

Keyskills :

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