Design and promote activities to meet customer demand and generate revenue.
Advertise and promote the center to increase usage, which may include commissioning and considering market research
Maintain high levels of customer standard, often with a particular focus on avoiding loss of existing users.
Priorities target activities and user groups, especially in local authority centers.
Recruit, train and supervise staff, including managing staff rotation.
Represent company at trade association meetings to promote products.
Carry out health and safety checks on the equipment and site survey.
Handle complaints and incidents, such as accidents, emergencies or theft.
Ensure own and staff members first aid training is up to date.
Prepare Annual budgets and generate income.
Cash up and keep stock record.
Represent Flare in Challenges, special programing and events.
Monitor Operation wise meetings, to achieve let team achieve the target.
Organizing Promotion events and communicating directly with customers.
Coordinate with Finance for purchase equipment and supplies.
Write monthly or weekly reports and prepare cash projections for centre owners or more senior management.
Responsible for Head Coach?s centre operations sales and˙technical concepts into business objectives.
Responsible for all aspects of the project life cycle from planning and business requirements gathering through user acceptance testing, deployment and ongoing support.
Ensuring compliance with health and safety legislation.
To ensure team members have current knowledge of the booking systems, meeting rooms, site facilities, local area and other general product knowledge necessary to perform their duties.
Assembles and summarizes information as required.
Prepares charts, graphs and tables for presentation or inclusion in reports & KPI?s.
Develop and oversee processes and procedures such as Standard Operating Procedures.
Handle associate grievances, complaints, and questions in a prompt manner. Involve human. resources when necessary to handle sensitive situations and complaints.
Planning and managing daily operations, security and maintenance.
Supervise Call Centre Team / Receptionist and provide them with the training and direction they need to meet company and personal expectations.
Resolve customer complaints or problems.
Responsible for resolving problems and complaints very quickly.
Direct, supervise and assist with event marketing, preparation and cleanup.
Monitor sales activities to ensure that customers receive satisfactory service and quality.
keeps track of their attendance and delegates work to specific people.
