Develops the sales and marketing strategy and plans, policies and processes for the department with input from the Division Manager and ensures their effective implementation.
Develop a growth strategy focused both on financial gain and customer satisfaction
Aligns sales targets with the strategic business plan and annual budget.
Responsible for implementing strategic initiatives related to the area of specialty to support achieving business strategic goals and objectives, and measures and reports on KPIs (incl. achievement of sales targets)
Arrange business meetings with prospective clients
Conduct ad-hoc functions assigned by the Division Manager
Prepare proposals and detailed costing and prepare contract documents for review by reporting manager prior to negotiation with clients
Achieve targets by developing new business with existing and potential clients making sure to achieve customer satisfaction and sales target
Conduct market research to identify new markets and customer needs to improve and acquire new businesses.
Participate in sales campaigns to drive revenue and increase product growth
Perform other duties as requested by DM
Compliance and Process & Operations:
Networks with and develop strong working relationships with existing and potential client base, including high level government officials.
Supports Division Manager in various client relationship building events/meetings
Negotiates variations in price, delivery and specifications with customers and communicates those internally to the functions
Ensures proposal submission according to client specifications and industry standards.
Acts and behaves in a way that is compliant with company guidelines and policies, especially those relating to Environment, Health and Safety, ethics and codes of conduct.
Confers with clients to coordinate logistics and delivery timelines and to resolve complaints or eliminate delays.
Answers/ reroutes all client queries, gathers market and client information, researches and analyses sales options.
Reviews sales performance to ensure whether business is meeting or exceeding targets.
Team Collaboration & Customer :
Engage proactively with colleagues and peers to drive business results
Deliver an excellent client experience at all times, ensuring client needs are met or exceeded
Work closely with other team members, sharing knowledge, discussing ideas and helping the team to achieve targets. Develop strong and effective working relationships with the team.
Accurate in transfer of information from the prospect/client to the team members.
Ensure Training needs are met of the team
Proactive and responsive to customers and prospective customers
Offer assistance and explanation when difficulties arise ensure complaints are followed up and that satisfactory solutions are obtained for both the customer and Business
Develop and maintain a network of relationships with existing and prospective clients, promote the image, culture and reputation of company as creative, dynamic and competitive.
Build and retain long-term relationships with new and existing customers
Ensures appropriate workflow management between staff through appropriate delegation of work.
Monitors the performance of team on an on-going basis, conduct performance reviews against agreed goals and ensure effective staff development.
Identifies training and developmental priorities for the department to ensure that all employees possess the requisite skills and knowledge to successfully perform their roles and responsibilities.
Coaches and mentor employees as appropriate to improve individual performance and develop a motivated and high performance team
