Represent the company as Brand Ambassador providing the Ultimate Customer Experience along with maximizing the overall store sales opportunities and creating a Crystal World for all new and existing Swarovski customers.
Promoting the features and benefits of Swarovski Crystal to all consumers and meeting established sales goals.
Identification of new customers in the B2B, B2C segments and collaboration with Designers.
Manage store operations, optimize sales and profits, control relevant store costs and support and implement Merchandising, Marketing & other in-store initiatives.
Work cross-functionally with internal stakeholders across multiple departments to Improve store performance, strategize our customer expansion plan and own P&L responsibilities.
Motivating & engaging staff and to ensure the staff represents and embraces brand values and understands brand goals.
Duties & Responsibilities:Operational
Responsible for developing and executing a strategy and translate it to a SMART operational plan to increase sales and promote brand awarenessfor Swarovskis crystal components business.
Overseeing all store operations, ensuring systems, processes, procedures, and policies are in place to guarantee consistent, smooth, and efficient store operations, focusing on a high level of compliance with the customer experience always in mind.
Review current processes, identifying areas of improvement and evolving vision.
Oversee implementation and adoption of current strategies to improve and increase the brand market presence.
Responsible for the Store operating model, driving operation excellence, the related culture, and standards across all brands.
Create standard operating procedures (SOP).
To ensure outstanding visual merchandising standards clearly impacting customer conversion, average spend and gross profit margin results.
Ensure excellent customer service through the implementation of the brand/company guidelines to enhance the shopping/brand experience.
Drive and develop team to be pro-active in achieving business unit and organization objectives through proper development and implementation of operating plans & build a store team that is ?operationally strong?.
Responsible for the induction and development of the team by providing on the job training and assessing progress, through proper orientation and performance improvement /development plan and ensure a monthly/semi-annual training plan for employees
Follow KPI?s closely as they relate to operation productivity, Customer retention KPIs, and operating costs and inventory/control (shrinkage).
Strategic, Planning, Development and Execution
Gather, analyze and interpret market information by conducting market research, constant monitoring of market/segment developments, structuring internal and external data to share with the business units and customers.
Proper assessment, analysis and implementation of operations which improve store efficiencies, productivity, and client experience.
Comprehensive reporting to management.
Participate in the preparation of the monthly business review.
Work closely with the Marketing team to ensure omni-channel projects are seamless.
Collaborate with IT to Develop reports that improve compliance and controls.
Strengthens visibility and operational Excellence.
Focus on the ?customer-centric? approach: delivering a superior, unique, and consistent customer experience across all sales channels.
Help identify the key values and objectives, customer satisfaction being the core and ensure consistent service across to all customers.
Lead the enhancement of brand manuals and catalogues.
Stock levels and inventory?Review and analyze stocks and sales reports monitoring over and under stocks, implementing corrective action to be taken.?Ensure effective & healthy stock, space management, inventory and warehouse management.?Carries out all loss prevention activities maintaining the brand image as defined by their stock loss action plans and seeks to improve staff awareness of stock loss issues.Financials?Submit budgets and forecast operating expense plans through close collaboration with the Finance team.?Continuous daily review of DSR and Monthly review of P&L?s to ensure exceeding or reaching the budgeted sales target resulting in the highest profit margins.?Control costs within budgetary guidelines.?Monitor and control labor and operational expenses through efficient store operations.?Prepare and participate in the preparation of sales budgets and ensure sales and profitability are in line with business objectives.People Management?Ensure development of showroom staff through Learning & Development, Ongoing development of essential managerial skills.?Set KPIs for direct reports and conduct performance appraisal.?Reviewing the team performance providing immediate feedback (both positive and developmental) to recognize and praise excellent performance and to develop areas of need?To identify and proactively manage any poor performance issues using appropriate company policy.
