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Roaming

1.00 to 10.00 Years   Al Kuwait, Kuwait   20 Jul, 2022
Zain - Kuwait
1 Jobs Openings
Job LocationAl Kuwait, Kuwait
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

Description

  • Follow up and analyzing the financials of the existing offers for both commercial and corporate clients.
  • Revamp roaming website and update accordingly with latest offers and updates.
  • Revamp and update the Welcome SMS and Offers SMS that are send to all customer base.
  • Follow up with Marcom and CCR for promoting old and new offers through Social Media and websites.
  • Conduct a market research assessment to check competitor and indirect competitor offers and benchmarking with Zain.
  • Adding new destinations to existing retail zones, create new CP amendment, business case, updating SPS/Digital Team/welcome SMS, etc.
  • Follow up on complaints with Call center Customer care and raise with technical teams related to offers.
  • Checking Knowledge base to ensure the correct information is updated.
  • Check Silent Roamers overall and check destinations and create new offers through Mobileum and follow up with Outbound.
  • Come up with new ideas for new offers come up with feasibility of the offer, financials etc. for roaming team evaluation .
  • Present new offer through SDG to officially check the feasibility of the concept with the concerned departments and amend accordingly.
  • Create CP, Business Case, approvals, Marcom, Digital, SPS to create new content for the new package and follow up until launching the offer.
  • Monitor the performance of the created offers and report revenue generation.
  • Follow up with Citra for technical issues, complaints, opening of new IMSI and ranges.
  • Follow Citra requirements to update Zains websites for customer transparency.
  • Providing quarterly numbers to CITRA for traffic volumes, costs, financials.
What Do You Need to Qualify Qualifications: Bachelor?s DegreeYears of Experience: 0-3Technical Skills:
  • knowledge in Excel.
  • knowledge in Presentation Skills.
  • Knowledge of network services.
  • Written & Oral communication and documentation skills.
  • Advanced Knowledge of the devices market.
  • Worked with Devices/Products.

Keyskills :

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