Ensure that the retail?operations?are?running?at the highest level of?efficiency possible, ensuring operational consistency in?all?the?brands across all?stores.??
Manage all store operations, optimize sales and profits, control relevant store costs and support and implement Merchandising, Marketing & other in-store initiatives.?
Grow retail presence while leading a success-driven team and delivering a consistent store experience across our retail locations upholding the?retail?brand?image and values.??
Work?cross functionally with internal stakeholders?across multiple departments to?Improve store performance,?strategize our retail expansion and own P&L responsibilities for all locations.??
Exhibit initiative and creativity, leading the team and other support departments to change and/or refine the performance of retail activity.?
Motivating?& engaging staff and to ensure the staff represents and embraces?brand values?and understands brand?goals.??
Duties & Responsibilities:?Operational?
Overseeing all store operations,?ensuring?systems, processes, procedures, and policies are in place to guarantee consistent, smooth, and efficient store operations, focusing on a high level of compliance with the customer experience always in mind.?
Review current retail processes, identifying areas of improvements and evolving the vision?
Oversee implementation and adoption of current retail strategies?to improve and increase the?retail presence.??
Close coordination?with?the?factory to ensure availability of all products?in the required quantity across all brand & all locations;?according to the daily?operational plans?and?retail calendar ensuring customer requirements and satisfaction?is achieved.?
Provide strategies for initiatives and?new?product?launches.?
Responsible for the retail operating model, driving retail operation excellence,?the?related?culture,?and?standards across all?brands.?
Create standard operating procedures (SOP) for?all brands.?
To ensure outstanding visual merchandising standards?clearly?impacting?customer conversion, average spend and gross profit margin results.?
Ensure excellent customer service through the implementation of the brand/company guidelines to enhance the shopping/brand?experience.?
Drive and develop team to be pro-active in achieving?business unit?and?organization?objectives?through proper development and implementation of?retail operating plans.?
&?build?store teams that are ?operationally strong?.?
Lead and conduct store visits that are effective in achieving improvement in?store?standards, operational processes as well as compliance with all policies and procedures.?
Responsible for the induction and development of the team by providing on the job training and assessing progress, through proper orientation and performance improvement /development plan?
Follow KPI?s closely as they relate to operation productivity,?Customer retention?KPIs, and operating costs and inventory/control (shrinkage).?
Strategic, Planning, Development and Execution?
Proper assessment, analysis and implementation of retail?operations?which improve store efficiencies, productivity, and client experience.?
Comprehensive reporting to management.?
Participate in the preparation of the monthly business review.?
Work closely with the?Marketing?team to ensure omni-channel projects are seamless.?
Collaborate with?IT?to?Develop?reports?that improve compliance and controls.?
Strengthen Retail Excellence??
Focus on the ?customer-centric? approach: delivering a superior,?unique,?and consistent?customer?experience across all?channels.?
Help identify the key values and objectives, customer satisfaction?being the core and ensure consistent delivery across?all brands, considering a true omnichannel?environment.?
Lead the enhancement of?brand manuals and catalogues.?
?Stock levels and inventory?
Review and analyze stocks and sales reports monitoring over and under stocks, implementing corrective action to be taken.??
Carries out all loss prevention activities as defined by their stock loss action plans and seeks to improve staff awareness of stock loss issues.?
Financials?
Submit?budgets?and forecast operating expense plans through close collaboration with?Finance team.?
Continuous?daily?review of DSR and P&L?s?to ensure?exceeding?budgeted?sales target?resulting in highest profit margins.?
Control costs within budgetary?guidelines.?
Monitor and control?labour?and operational?expenses?through efficient store operations.?
Prepare and participate in the preparation of sales budgets and ensure sales and profitability are in line with?business objectives.??
?People Management?
Ensure?development of showroom staff through Learning &?Development,?Ongoing development of essential managerial skills.?
Set KPIs for direct reports and conduct performance appraisal.?
Reviewing the team performance providing immediate feedback (both positive and developmental)?to?recognize and praise excellent performance and to develop areas of need??
To identify and proactively manage any poor performance issues using appropriate company policy.?
