Serve as the front line for the team, greeting patients, collecting payments, verifying personal and billing information, and performing all clerical duties necessary to prepare patient visits
Must be bright, cheery, welcoming and take pride in going the extra mile to exceed our patient?s expectations.
The receptionist must be confident, respectful, positive and self-motivated in taking the initiative in making the team and patients the #1 priority.
Boost clinic reputation by building friendly, trusting relationships with patients
RESPONSIBILITIES
Comply with all medical and clinic protocols and administrate services with the highest standards of care.
Optimizes patient satisfaction, provider time, and room utilization by scheduling appointments in person or by telephone with grace, even during peak demand.
Keeps patient appointments on schedule by notifying provider of patients? arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
Inform patient about new services and discounts
Update all database information?s required upon patient?s entry to exit
Maintains patient accounts by obtaining, recording, and updating personal and financial information.
Process transactions (cash and credit cards) and issue receipts
Marketing and selling products and treatments; exemplary closing efforts (Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards)
Communicate with staff members to facilitate the coordination of work and patient schedules
Work in collaboration with the clinic staff?s in order to ensure patients receive timely care.
Performs other necessary duties as required to support the clinic and ensure patient flow.
Ensure the confidentiality of data collected and stored is maintained.
Handle and support the resolution of complaints in a timely and responsive manner, including the provision of an escalation pathway when needed
Observe and lead the attendant to always be in the clinic
Act as the best Host to the patients.
Ensure to maintain the quality and standards of the clinic
Comply with the clinic?s policies, procedures and protocols
Comply with Kuwait?s Ministry of Health laws and regulation
